Office Clerk

Redner's Markets; Hamburg (Berks County); On-site; USD 30,000 - 40,000; Full time

Job summary

Redner's Markets in Hamburg, Berks County, is seeking a Customer Service/Service Desk professional to ensure high standards of customer service throughout the front-end operations. This role entails supervising front-end personnel and enforcing store policies to maintain operational efficiency.

Applicants should possess strong communication skills, analytical abilities, and knowledge of child labor laws. The position requires ongoing direct interaction with customers and staff, promoting a positive shopping environment while ensuring adherence to company procedures.

Qualifications

• Strong oral and written communication skills for dealing with customers and employees.
• Strong analytical and mathematics skills for conducting accurate audits.
• Knowledgeable in federal and state child labor laws for employment.

Responsibilities

• Provide high standards of customer service.
• Supervise and schedule activities of front-end personnel.
• Maintain effective work schedules to reduce customer inconvenience.
• Enforce store policy and assist with discipline of front-end associates.
• Conduct training programs for new associates.
• Assist cashiers with pricing and cash register issues.

Skills

Strong communication skills

Mathematics skills

Knowledge of child labor laws

Job description

Description

POSITION TITLE: Customer Service/Service Desk

Job Details

DEPARTMENT: Front End

REPORTS TO: Store Director/Bookkeeper

FLSA STATUS: Non-Exempt

Job Summary

To provide and maintain high standards of customer service throughout the front-end operations. To supervise and direct all front-end personnel and activities.

Essential Job Functions

• Promote customer goodwill by providing high standards of customer service.
• Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
• Maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
• Enforce store policy as it relates to front end operations and assists bookkeeper with discipline of front-end associates who fail to abide by company policies and procedures.
• Delegate responsibilities to cashiers as prescribed by store management or store bookkeeper.
• Conduct training programs for new associates, as well as associates already on board.
• Assist cashiers with price checks, voids, or any cash register related items.
• Keep store management and scan coordinator informed of all pricing inaccuracies.
• Assist customers with returned merchandise, over rings, and overcharges.
• Approve customer checks and enforce Redner’s check cashing policies.
• Maintain a regular cleaning schedule and overall good housekeeping of the front end.
• Order and control front end supplies (register paper, ribbons, etc.)
• Greet customers and be observant of people in the store.
• Abide by all company policies as stated in the Employee Handbook.

Supplemental Job Functions

• Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.

Minimum Knowledge, Skills, And Abilities Required

• Strong oral and written communication skills for dealing with customers, employees, and Vendors.
• Strong analytical and mathematics skills for conducting accurate audits.
• Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.
• Must be able to stand upright for most of your scheduled work shift.