Customer Service Representative

Redner's Markets, Inc.; Baltimore (MD); On-site; USD 20,664 - 24,796; Full time

Job summary

A regional grocery retailer in Baltimore is seeking a Customer Service Manager to enhance operational standards and supervise front end personnel. This role requires strong communication and analytical skills while offering a competitive compensation of $15 to $18 per hour. Ideal candidates will be knowledgeable in regulations regarding minor workforce employment and exhibit a commitment to customer service excellence.

Qualifications

• Knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

Responsibilities

• Provide and maintain high standards of customer service throughout the front end operations.
• Supervise and schedule activities of front-end personnel to ensure high customer courtesy standards.
• Conduct training programs for new associates and ongoing training for existing staff.

Skills

Strong oral and written communication skills

Strong analytical and mathematics skills

Job description

POSITION TITLE: Customer Service Manager

DEPARTMENT: Front End

FLSA STATUS: Non-Exempt

JOB SUMMARY

To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.

ESSENTIAL JOB FUNCTIONS

• Promote customer goodwill by providing high standards of customer service.
• Supervise and schedule activities of front‑end personnel to ensure consistent application of high customer courtesy standards.
• Prepare and maintain effective work schedules for front‑end personnel to keep customer inconvenience to a minimum.
• Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.
• Delegate responsibilities to cashiers as prescribed by store management.
• Conduct training programs for new associates, as well as associates already on board.
• Assist cashiers with price checks.
• Keep store management and scan coordinator informed of all pricing problems.
• Assist customers with returned merchandise, over rings, and overcharges.
• Approve customer checks and enforce check cashing policies.
• Maintain a regular cleaning schedule and overall good housekeeping of the front end.
• Order and control front end supplies (register paper, ribbons, etc.)
• Greet and customers and be observant of people in the store.
• Abide by all company policies as stated in the Employee Handbook.

SUPPLEMENTAL JOB FUNCTIONS

• Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Strong oral and written communication skills for dealing with customers, employees, and Vendors.
• Strong analytical and mathematics skills for conducting accurate audits.
• Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

COMPENSATION

• $15 - $18 per hour

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.