Customer Service Representative

Redner's Markets; Allentown (Lehigh County); On-site; USD 40,000 - 52,000; Full time

Job summary

Redner's Markets is seeking a Customer Service Manager to oversee front-end operations and maintain high service standards.

The role reports to Store Director/Bookkeeper and focuses on supervising front-end staff, enforcing policies, scheduling, training, and ensuring accurate checkout experiences for customers.

Ideal candidates will have strong communication and analytical skills and a solid knowledge of relevant labor laws, with a commitment to cost-effective, friendly service.

Qualifications

• Strong oral and written communication skills for dealing with customers, employees, and Vendors.
• Strong analytical and mathematics skills for conducting accurate audits.
• Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

Responsibilities

• Supervise and schedule front-end personnel to ensure high customer courtesy standards.
• Enforce store policies for front end operations and support discipline of associates.
• Delegate cashier responsibilities as directed by store management.
• Conduct training for new and existing front-end staff.
• Assist cashiers with price checks and resolve pricing issues.
• Maintain front end cleanliness and housekeeping.
• Order and control front end supplies (register paper, ribbons, etc.).
• Greet customers and monitor store activity.
• Ensure compliance with company policies as stated in the Employee Handbook.
• Provide coverage for Service Center staffing as needed.

Skills

Oral and written communication

Analytical thinking

Mathematics skills

Knowledge of child labor laws

Job description

Description

Position Title: Customer Service Manager

Reports To: Store Director/Bookkeeper

FLSA Status: Non-Exempt

Job Summary

To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.

Essential Job Functions

• Promote customer goodwill by providing high standards of customer service.
• Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
• Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
• Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.
• Delegate responsibilities to cashiers as prescribed by store management.
• Conduct training programs for new associates, as well as associates already on board.
• Assist cashiers with price checks.
• Keep store management and scan coordinator informed of all pricing problems.
• Assist customers with returned merchandise, over rings, and overcharges.
• Approve customer checks and enforce check cashing policies.
• Maintain a regular cleaning schedule and overall good housekeeping of the front end.
• Order and control front end supplies (register paper, ribbons, etc.)
• Greet customers and be observant of people in the store.
• Abide by all company policies as stated in the Employee Handbook.

Supplemental Job Functions

• Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.

Minimum Knowledge, Skills, And Abilities Required

• Strong oral and written communication skills for dealing with customers, employees, and Vendors.
• Strong analytical and mathematics skills for conducting accurate audits.
• Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.