OFFICE ASSOCIATE - LICENSING

State-of-Illinois; Springfield (IL); Hybrid; USD 46,000 - 61,000; Full time

Job summary

The Illinois Lottery is seeking an Office Associate in the Legal Division to assist with licensing, customer service, and file management for Lottery retailers. The role emphasizes accurate processing, clear communication, and adherence to regulations.

As a salaried, full-time position, it offers a hybrid work arrangement with in-office days and a standard daytime schedule. Applicants should be prepared to support licensing operations and maintain detailed records.

Qualifications

• Requires completion of high school.
• Requires two (2) years related office experience.
• Preferred knowledge of office practices, procedures, and programs.
• Prefers knowledge of grammar, spelling, and punctuation.
• Prefers basic mathematics.
• Prefers the ability to use Microsoft Office at a beginner level.

Responsibilities

• Reviews for propriety, applications for change-in-ownerships and prospective retailers.
• Processes applications for license renewal.
• Prepares, sorts, and maintains the physical file inventory of Lottery applications.
• Initiates and receives telephone calls to/from current and prospective retailers regarding the status of their licenses and applications, licenses pending expiration, license renewals, and general licensing rules and regulations.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Skills

Customer service

Licensing processes

Communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID:58688Opening Date: 09/10/2026Closing Date: 09/24/2026Agency: Department of the LotteryClass Title:OFFICE ASSOCIATE - 30015Skill Option:NoneBilingual Option:NoneSalary:Anticipated starting salary $4,144 monthly; Full range $4,144 - $5,429 monthlyJob Type: SalariedCategory: Full TimeNumber of Vacancies:1Bargaining Unit Code:RC014 Clerical Employees, AFSCMEMerit Comp Code:Work Hours: 8:00 AM - 4:30 PM; M-FAnticipated Hybrid Work Schedule Availability:3 to 5 Days per week in office, depending on operational needsHeadquarter Location:404 N 5th St, Springfield, Illinois, 62702Work County:SangamonAgency Contact:LOT.Personnel @ illinois.gov

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Do you have experience processing licensing request and providing customer service? The Illinois Lottery is seeking to hire an Office Associate with the Legal Division. The individual in this position will work as a team member, providing customer service, guidance, and direction to Lottery retailers to ensure they receive a license to sell Lottery. If you are a people person who excels in communicating and solving problems, the Illinois Lottery encourages you to apply for this position.

Essential Functions

• Reviews for propriety, applications for change-in-ownerships and prospective retailers.

Processes applications for license renewal.

• Prepares, sorts, and maintains the physical file inventory of Lottery applications.
• Initiates and receives telephone calls to/from current and prospective retailers regarding the status of their licenses and applications, licenses pending expiration, license renewals, and general licensing rules and regulations.

Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and development equivalent to completion of high school.
• Requires two (2) years related office experience.

Preferred Qualifications

• Prefers extensive knowledge of office practices, procedures, and programs.
• Prefers extensive knowledge of composition, grammar, spelling, and punctuation.
• Prefers working knowledge of basic mathematics.
• Prefers elementary knowledge of agency programs, rules, and regulations.
• Prefers the ability to follow oral and/or written instructions.
• Prefers ability to operate commonly used manual and automated office equipment and perform routine maintenance.
• Prefers the ability to use Microsoft Office at a beginner level.

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history.
• Requires the ability to stand, stoop and lift above shoulder level.
• Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employe should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Lottery operates and administers the Lottery with integrity, security, transparency, honesty, and fairness. Through the sales of its products, online and in-person at over 7,000 retailers throughout the state, the Department has contributed over $26 billion to support K-12 public schools. Additionally, hundreds of millions of dollars have also been contributed to capital projects and specialty causes like Illinois veterans services, the fight against breast cancer, Multiple Sclerosis and Alzheimer’s research, Special Olympics, police memorials, homeless services, STEAM education and assistance for people living with HIV/AIDS.

In addition to the monetary support it provides the State, the Department champions the people of Illinois, strengthening communities through engagement with the public, players and retailers and providing safe, fun, and responsible games to adults 18 and over.

The Department values diversity, equity and inclusion and continuously strives to create the best workplace for Lottery employees. By utilizing the latest technology, recognizing, and adapting to market and industry changes, the Illinois Lottery maximizes the value of its data through the use of predictive analytics and leverages its experience to meet the needs of the people of Illinois. The Illinois Lottery believes that Illinois is full of winners because everyone benefits from its efforts.

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

Revolving Door:
Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (“OEIG”) or may be subject to a fine.