Office Associate, Bookstore Seasonal

Milwaukee Area Technical College; Milwaukee (WI); On-site; USD 18,000 - 23,000; Part time

Job summary

Milwaukee Area Technical College (MATC) seeks a seasonal, part-time team member for the Downtown Milwaukee Campus. The role involves performing clerical tasks, data entry, and customer service duties to support daily operations in a high-volume environment.

Responsibilities include handling cash register duties, processing forms, and assisting with reports, while providing courteous service to students and visitors.

Qualifications

• High school diploma or GED and a total of three years of experience, including in-person customer service and computer-based retail experience within the past five years, in a high-volume environment.
• Experience with cash handling and basic bookkeeping tasks is a plus.

Responsibilities

• Prepare and process standard forms, invoices, requisitions, or other documents.
• Enter data to record and verify routine source data.
• Answer phones or visitors' questions with available information.
• Perform customer service duties, receiving and directing visitors.
• Open, prioritize, distribute, and route mail; prepare outgoing mail.
• Maintain files, records, and logs; retrieve materials on request.
• Assist in compiling data for reports.
• Assist with cashier duties and operate cash register.

Skills

Customer service

Data entry

Cash handling

Microsoft Office

Excel

Word

Education

High school diploma or GED

Tools

Microsoft Office

Cash register

Job description

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we share and are focused on students with the greatest needs. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

• Prepares and processes standard forms, invoices, requisitions, or other documents that includes letters, memos, minutes, reports, charts, proposals.
• Posts information to permanent records according to established system; enters data to record and verify a variety of routine source data for accuracy and completeness utilizing procedural manuals, reference guides, or other documented resources.
• Answers telephones or visitors' questions with provided information that is readily available resources, easily learned and requires limited decision making.
• Performs customer service duties, receiving and directing visitors to appropriate personnel.
• Opens, prioritizes, distributes, and re-routes mail; prepare outgoing mail and other mailing duties as required.
• Maintains files, records, logs, and listings according to established systems. Searches and retrieves materials or information upon request.
• Assists in compiling and assembling data for reports utilizing available resources.
• May assist accountants and/or higher-level clerical employees in simple bookkeeping or record keeping duties, not requiring formal training.
• Performs cashier duties.
• Operates cash register, computers, calculators, and office machines.
• Performs other related duties as required for the efficient operations of the division.

Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies and procedures.

Required Education & Experience

High school diploma or G.E.D. equivalency and a total of three (3) years of experience, including in-person customer service and computer-based retail experience (preferably in e-commerce processing and fulfillment) within the past five years, in a high-volume environment - or any equivalent combination of experience and training.

Competencies

Cultivates innovation, Optimizes work processes, Ensures accountability, Collaborates, Communicates effectively, Instills trust, Customer focus, Action-oriented, Values differences, Self-development, Compassion, Interpersonal savvy

Knowledge, Skills, And Abilities

• Working knowledge of business English, spelling, grammar and punctuation.
• Thorough knowledge of modern office practices, procedures and skill in their application.
• Ability to compose a wide variety of correspondence.
• Ability to follow directions both oral and written.
• Ability to operate or learn to operate a computer and cash register.
• Ability to perform arithmetic computations rapidly and accurately.
• Demonstrated ability effectively support staff and interact with all levels of management.
• Proficiency software specific to position, including Microsoft Office Suite especially Excel, Word and other applicable software applications.
• Ability to learn assigned clerical tasks readily and to adhere to prescribed routines.
• Ability to do limited typing as required.
• Ability to communicate effectively through both oral and written means.
• Ability to stand for long periods of time.
• Ability to move textbooks and other merchandise continually.
• Ability to stock inventory.
• Ability to convey an image of professionalism and dedication in work related activities.
• Ability to work with culturally diverse student and employee populations.

This position is seasonal and part-time, with up to 19 hours per week, at the Downtown Milwaukee Campus. The position is typically scheduled during August-September and January-February.

Standard hours are Monday through Thursday between 8:00 AM and 6:00 PM and Fridays from 8:00 AM to 4:30 PM. During the summer, hours shift to Monday through Friday between 8:00 AM to 4:30 PM.

Occasional Saturdays may be required. The individual may not work the same schedule each week and must be flexible, including the possibility of working at other campuses.

Compensation

Salary pay rates are listed up to the midpoint of the range and placement is determined based on years of experience, internal salary equity, and a review of the applicant's employment and educational background as listed on the job application.

EEO

Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.

Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email [e-mail]