Office Associate Bookstore

Milwaukee Area Technical College; Milwaukee (WI); On-site; USD 17,000 - 28,000; Part time

Job summary

Milwaukee Area Technical College (MATC) seeks a part-time front desk/clerical assistant at the Mequon Campus to support daily operations, customer service, and data entry.

Responsibilities include processing forms, answering inquiries, routing mail, maintaining records, and assisting in reporting; strong MS Office skills and accuracy are required.

Qualifications

• High school diploma or GED and 3 years of experience in customer service or retail within the past five years.
• Ability to operate a computer and cash register; proficient in MS Office.
• Excellent written and verbal communication; able to handle a high-volume environment.

Responsibilities

• Prepares and processes routine forms, invoices, or other documents; maintains records.
• Answers telephones or visitors' questions with available information.
• Receives and directs visitors; performs cashier duties.
• Maintains files, records, and mail; assists in reporting.
• Assists in compiling data for reports using available resources.

Skills

Customer service

Communication

Data entry

Cash handling

Microsoft Excel

Microsoft Word

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Milwaukee Area Technical College (MATC) is Wisconsin's largest andmost diverse technical college, offering 170+ high-quality programsthat connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-yeardegree. MATC is transforming lives, industry and our community bypreparing students today for the careers of tomorrow. Together, weare meeting the needs of the community we share and are focused onstudents with the greatest needs. We are seeking passionateindividuals to join our team who shares the same passion in servingthis purpose. Learn more about MATC at www.matc.edu.

Characteristic Duties and Responsibilities

• Prepares and processes standard forms, invoices, requisitions,or other documents that includes letters, memos, minutes, reports,charts, proposals.
• Posts information to permanent records according to establishedsystem; enters data to record and verify a variety of routinesource data for accuracy and completeness utilizing proceduralmanuals, reference guides, or other documented resources.
• Answers telephones or visitors' questions with providedinformation that is readily available resources, easily learned andrequires limited decision making.
• Performs customer service duties, receiving and directingvisitors to appropriate personnel.
• Opens, prioritizes, distributes, and re-routes mail; prepareoutgoing mail and other mailing duties as required.
• Maintains files, records, logs, and listings according toestablished systems. Searches and retrieves materials orinformation upon request.
• Assists in compiling and assembling data for reports utilizingavailable resources.
• May assist accountants and/or higher-level clerical employeesin simple bookkeeping or record keeping duties, not requiringformal training.
• Performs cashier duties.
• Operates cash register, computers, calculators, and officemachines.
• Performs other related duties as required for the efficientoperations of the division.

Qualifications

Compliance with all state, federal, and accreditationstandards/requirements, as well as all MATC policies andprocedures.

Required Education & Experience

High school diploma orG.E.D. equivalency and a total of three (3) years of experience,including in-person customer service and computer-based retailexperience (preferably in e-commerce processing and fulfillment)within the past five years, in a high-volume environment — or anyequivalent combination of experience and training.

Competencies

• Cultivates innovation
• Optimizes workprocesses
• Ensures accountability
• Collaborates
• Communicateseffectively
• Instills trust
• Customer focus
• Action-oriented
• Values differences
• Self-development
• Compassion
• Interpersonalsavvy

Knowledge, Skills, And Abilities

• Working knowledge of business English, spelling, grammar andpunctuation.
• Thorough knowledge of modern office practices, procedures andskill in their application.
• Ability to compose a wide variety of correspondence.
• Ability to follow directions both oral and written.
• Ability to operate or learn to operate a computer and cashregister.
• Ability to perform arithmetic computations rapidly andaccurately.
• Demonstrated ability effectively support staff and interactwith all levels of management.
• Proficiency software specific to position, including MicrosoftOffice Suite especially Excel, Word and other applicable softwareapplications.
• Ability to learn assigned clerical tasks readily and to adhereto prescribed routines.
• Ability to do limited typing as required.
• Ability to communicate effectively through both oral andwritten means.
• Ability to stand for long periods of time.
• Ability to move textbooks and other merchandisecontinually.
• Ability to stock inventory.
• Ability to convey an image of professionalism and dedication inwork related activities.
• Ability to work with culturally diverse student and employeepopulations.

Supplemental Information

This position is a part-time (up to 19 hours per week), equivalentto approximately 0.475 FTE. at the Mequon Campus. Standard hoursare Monday through Thursday from 8:00 AM to 6:00 PM and Fridaysfrom 8:00 AM to 4:30 PM. During the summer, hours shift to Mondaythrough Friday from 8:00 AM to 4:30 PM.

Occasional Saturdays may be required. The individual may not workthe same schedule each week and must be flexible, including thepossibility of working on other campuses.

Compensation

Salary pay rates are listed up to the midpointof the range and placement is determined based on years ofexperience, internal salary equity, and a review of the applicant'semployment and educational background as listed on the jobapplication.

Application Materials & Requirements:

Applicants (bothinternal and external) must complete the employment application inits entirety for consideration.

1. Complete the Employment Application in its Entirety

• You must provide thorough and detailed information for allsections of the application form.

EEO

Milwaukee Area Technical College will not discriminateagainst any employee, applicant for employment, student, orapplicant for admission on the basis of race, color, nationalorigin, ancestry, sex, sexual orientation, creed, religion,political affiliation, marital status, parental status, pregnancy,disability, age, membership in any reserve component of the armedforces, union affiliation, arrest and conviction record, or anyother protected category under applicable local, state or federallaw. Reasonable accommodations will be provided for qualifiedindividuals with disabilities. If you have a disability and needspecial accommodation for the application process, please contactour office at 414-297-6529 (Wisconsin Relay System: 711) or email [e-mail].