Office Associate Bookstore

Milwaukee Area Technical College; Oak Creek (WI); On-site; USD 18,000 - 23,000; Part time

Job summary

Milwaukee Area Technical College (MATC) is seeking a part-time clerical assistant to support Mequon, West, and North Campus operations. Responsibilities include processing forms, data entry, mail handling, and frontline customer service with a focus on accuracy and reliability.

The role supports daily operations, with typical hours Monday through Thursday 8:00 AM–6:00 PM and Friday 8:00 AM–4:30 PM; summers shift to Monday–Friday 8:00 AM–4:30 PM.

Qualifications

• Requires high school diploma or GED and 3 years of experience in in-person customer service or retail in past five years.
• Demonstrated ability to operate a computer and cash register.
• Proficiency in Microsoft Office; strong spelling, grammar, and punctuation.
• Ability to compose various correspondence and follow directions well.

Responsibilities

• Prepare and process standard forms, invoices, and documents.
• Enter data and maintain accurate records using established systems.
• Answer phones and assist visitors with information and directions.
• Provide customer service and direct visitors to appropriate personnel.
• Open and distribute mail, assist in data collection for reports.
• Operate cash register and related office machines.
• Assist accounting or clerical staff with basic tasks as needed.

Skills

Customer service

Excel

Word

Data entry

Arithmetic

Office software

Communication

Interpersonal skills

Education

High school diploma or GED

Tools

Cash register system

Microsoft Office

Job description

Description

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we share and are focused on students with the greatest needs. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

Characteristic Duties and Responsibilities

• Prepares and processes standard forms, invoices, requisitions, or other documents that includes letters, memos, minutes, reports, charts, proposals.


• Posts information to permanent records according to established system; enters data to record and verify a variety of routine source data for accuracy and completeness utilizing procedural manuals, reference guides, or other documented resources.


• Answers telephones or visitors' questions with provided information that is readily available resources, easily learned and requires limited decision making.


• Performs customer service duties, receiving and directing visitors to appropriate personnel.


• Opens, prioritizes, distributes, and re-routes mail; prepare outgoing mail and other mailing duties as required.


• Maintains files, records, logs, and listings according to established systems. Searches and retrieves materials or information upon request.


• Assists in compiling and assembling data for reports utilizing available resources.


• May assist accountants and/or higher-level clerical employees in simple bookkeeping or record keeping duties, not requiring formal training.


• Performs cashier duties.


• Operates cash register, computers, calculators, and office machines.


• Performs other related duties as required for the efficient operations of the division.

Qualifications

Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies and procedures.

Required Education & Experience High school diploma or G.E.D. equivalency and a total of three (3) years of experience, including in-person customer service and computer-based retail experience (preferably in e-commerce processing and fulfillment) within the past five years, in a high-volume environment - or any equivalent combination of experience and training.
Competencies Cultivates innovation, Optimizes work processes, Ensures accountability, Collaborates, Communicates effectively, Instills trust, Customer focus, Action-oriented, Values differences, Self-development, Compassion, Interpersonal savvy
Knowledge, Skills, And Abilities

• Working knowledge of business English, spelling, grammar and punctuation.


• Thorough knowledge of modern office practices, procedures and skill in their application.


• Ability to compose a wide variety of correspondence.


• Ability to follow directions both oral and written.


• Ability to operate or learn to operate a computer and cash register.


• Ability to perform arithmetic computations rapidly and accurately.


• Demonstrated ability effectively support staff and interact with all levels of management.


• Proficiency software specific to position, including Microsoft Office Suite especially Excel, Word and other applicable software applications.


• Ability to learn assigned clerical tasks readily and to adhere to prescribed routines.


• Ability to do limited typing as required.


• Ability to communicate effectively through both oral and written means.


• Ability to stand for long periods of time.


• Ability to move textbooks and other merchandise continually.


• Ability to stock inventory.


• Ability to convey an image of professionalism and dedication in work related activities.


• Ability to work with culturally diverse student and employee populations.

Supplemental Information

This position is a part-time (up to 19 hours per week), equivalent to approximately 0.475 FTE. at the Mequon, West and North Campus. Standard hours are Monday through Thursday from 8:00 AM to 6:00 PM and Fridays from 8:00 AM to 4:30 PM. During the summer, hours shift to Monday through Friday from 8:00 AM to 4:30 PM.

Occasional Saturdays may be required. The individual may not work the same schedule each week and must be flexible, including the possibility of working on other campuses.

Compensation Salary pay rates are listed up to the midpoint of the range and placement is determined based on years of experience, internal salary equity, and a review of the applicant's employment and educational background as listed on the job application.

EEO Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email [e-mail]