Customer Service Representative

Tailor Made Pest and Wildlife; Louisville (KY); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Sales commission opportunities

Simple IRA retirement plan

Supplemental health benefits available

Paid holidays & PTO

Job summary

Join Tailor Made Pest and Wildlife in Louisville, KY as a Customer Service Representative / Operations Coordinator. This full-time position emphasizes managing incoming leads and ensuring customer satisfaction in a fast-paced environment.

With a pay range of $20–$25/hour plus commission, you'll play a crucial role in optimizing technician schedules and driving company growth while utilizing various tech systems.

Responsibilities

• Manage incoming leads and ensure every customer has a seamless experience.
• Answer inbound calls, convert leads into scheduled services, and follow up.
• Build and optimize technician routes, keeping schedules full and efficient.
• Collect payments, maintain accurate customer records, and support technicians.

Skills

Strong phone presence and communication skills

Highly organized

Multitasking

Tech-savvy

Problem solver

Sales mindset

Tools

FieldRoutes

Pest AI

Baton

Lead platforms (Thumbtack, Yelp, etc.)

Email and internal systems

Job description

Customer Service Representative (CSR) / Operations Coordinator

Location: Louisville, KY (In Office)

Compensation: $20–$25/hr + Sales Commission

Job Type: Full-Time

About Us

Tailor Made Pest and Wildlife is a fast-growing, locally owned company specializing in pest and wildlife solutions. We don’t just “spray homes” — we solve real problems, protect properties, and build long-term relationships with our customers. Our office team is the engine that drives our growth, and we’re looking for someone who wants to be a key player, not just another employee.

Role Overview

This is not a typical customer service job. You are the control center of the business — managing incoming leads, keeping technicians fully booked, and ensuring every customer has a seamless experience. If you are slow, disorganized, or uncomfortable on the phone, this is not the role for you. If you thrive in fast-paced environments, communicate confidently, and want to directly impact revenue, you’ll do very well here.

Lead Handling & Sales

• Answer inbound calls, texts, and web leads quickly and professionally.
• Convert incoming leads into scheduled services.
• Follow up on missed calls and unsold opportunities.
• Communicate with urgency and confidence.

Scheduling & Dispatch

• Build and optimize technician routes daily.
• Keep schedules full and efficient.
• Adjust schedules in real-time as needed.
• Communicate ETAs and updates to customers.

Collections & Customer Accounts

• Collect payments and update cards on file.
• Follow up on past‑due balances.
• Maintain accurate customer records in CRM.

Operations Support

• Support technicians with job details and updates.
• Manage job queues and daily tasks.
• Coordinate with team to ensure smooth operations.

Systems You’ll Use

• FieldRoutes
• Pest AI
• Baton
• Lead platforms (Thumbtack, Yelp, etc.)
• Email and internal systems

Daily Expectations

• All new leads are handled immediately (speed matters).
• No missed calls or delayed responses.
• Next‑day schedule is confirmed and optimized.
• Technicians stay fully booked.
• All communication is cleared by end of day.

What We’re Looking For

• Strong phone presence and communication skills.
• Highly organized and able to multitask.
• Comfortable working in a fast‑paced environment.
• Tech‑savvy and quick to learn new systems.
• Problem solver with attention to detail.
• Sales mindset (this is critical).

Compensation & Benefits

• $20–$25/hour (based on experience)
• Sales commission opportunities
• Simple IRA retirement plan
• Supplemental health benefits available
• Paid holidays & PTO
• Full‑time position

Growth Opportunities

• Office Manager
• Operations Coordinator
• Inside Sales / Leadership roles

What Success Looks Like

• High lead conversion rate
• Fast response times
• Full technician schedules
• Strong collections
• Organized and accurate CRM
• Excellent customer experience

Why Join

• You directly impact revenue every day.
• You’re not “just answering phones.”
• You’ll be part of a company with aggressive growth goals.
• You’ll have real opportunity to grow and advance.

Ideal Candidate

• Fast‑paced and high energy.
• Confident on the phone.
• Comfortable asking for payment.
• Able to handle multiple things at once.
• Motivated to grow with a company.

Not for You

• You prefer slow or repetitive work.
• You avoid phone communication.
• You’re uncomfortable with sales.
• You struggle in fast‑paced environments.