Office Associate

Wismettac Asian Foods Inc; Honolulu (HI); On-site; USD 35,000 - 50,000; Full time

Job summary

Wismettac Asian Foods Inc. seeks an Office Associate 1 to support branch operations with administrative tasks, data entry, and strong customer service. The role requires data accuracy, proficient MS Office skills, and the ability to coordinate with sales, warehouse, and finance teams.

This entry-level position operates under general supervision, with a Monday–FridaySchedule and duties varying day to day. The successful candidate will help ensure efficient office operation and excellent client

Qualifications

• Strong customer service mindset and professionalism.
• Accurate data entry with attention to detail.
• Ability to organize multiple tasks and meet deadlines.
• Clear oral and written communication skills.
• Proficiency in Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet and assist customers and vendors to ensure a friendly office environment.
• Process Sales Orders and Purchase Orders in Oracle; verify accuracy.
• Review orders to ensure proper processing and resolve issues.
• Handle A/R inquiries and respond to customers or sales reps.
• Process payments from customers and issue payment orders to vendors.
• Check inventory and confirm availability of requested items.
• File documents per SOP and retrieve upon request.
• Support office, sales, and warehouse teams as needed; assist on tasks.
• Organize delivery/receiving documents and maintain logs.
• Communicate effectively with sales, warehouse, and office staff.
• Answer calls, relay messages, and direct information requests.
• Assist with quarterly physical inventory and PI data entry.
• Follow SOPs and locate necessary SOPs as needed.
• Reception duties including greeting visitors and accepting deliveries.
• Perform other related duties as required.

Skills

Customer service

Data entry

Organizational skills

Effective communication

Microsoft Office

Tools

Oracle

Job description

Posted Tuesday, August 11, 2026 at 10:00 AM

Work Schedule: Monday thru Friday 9:00 AM - 5:45PM

Office Associate 1 contributes to the efficient operation of a branch office and will be responsible for ensuring it by providing administrative support. The job performs a range of general and specific office/clerical tasks including but not limited to entering data, maintaining customer records, sorting and distributing incoming/outgoing mail, answering phones, and filing. This position is entry-level and works under general supervision. Because this role provides general office support, duties vary from day to day. The core of the job is ensuring that offices run efficiently and can provide excellent service to clients and customers.

Essential Job Functions:

• Ensure that each employee, customer, clients, and vendor receive outstanding customer service by providing a friendly environment which includes greeting and assisting everyone by maintaining outstanding product knowledge and all other components of customer service related to the office operation.
• Process Sales Orders and/or Purchase Orders using Oracle.
• Review sales or purchase orders and ensure that orders are processed through the order processing system without issues.
• Use the customer inquiry function for accounts receivable (A/R) questions and reply to customers or sales reps.
• Process checks and cash received from customers.
• Prepare payment orders for invoices from vendors and suppliers.
• Check inventory to determine the availability of requested merchandise.
• File documents according to company standard operation procedure (SOP) and able to retrieve it upon sales or customers’ request.
• Supports office staff, sales, and warehouse and acts as an assistant on various tasks.
• Organize delivery and receiving related documents and maintain logs.
• Have effective communication with sales associates, warehouse, and office personnel.
• Receive calls, takes and relay messages, and respond to requests for information: Provide information to direct the caller to the appropriate individual.
• Provide excellent service to customers and suppliers by communicating to expedite the resolution of problems/complaints with Corporate Finance whenever necessary.
• Assist with the quarterly physical inventory (PI) which may be conducted during weekends.
• Understand PI processes and be able to enter data without errors.
• Understand and follow company SOPs and know how to find necessary SOPs when needed.
• Reception duties include greeting and announcing visitors, accepting deliveries, etc.
• Perform other related duties as required.

Knowledge, Skills and Ability:

• Organize and prioritize numerous tasks and complete them under various time constraints.
• Require computer skills, including proficiency with Microsoft word, excel, PowerPoint, and Outlook software, as well as other general office skills;
• Knowledge of general office operation.
• Data entry keyboarding skills without error at a moderate rate of speed.
• Effective communication skills internally and externally via phone, email, and in person.
• Ability to speak clearly, concisely, and effectively.
• Ability to listen to, and understand, information and ideas as presented verbally.