Office Associate

Wismettac Asian Foods, Inc.; Honolulu (HI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life & accident insurance

Pet Insurance

401(k) with company matching

19 days of paid time off

Wellness program and EAP assistance

Job summary

Wismettac Asian Foods, Inc. is seeking an Office Associate 1 to join our Honolulu branch. This entry-level role provides administrative support across office operations, including data entry, record maintenance, mail handling, phone coverage, and filing.

Work under general supervision to help offices run efficiently and deliver excellent client service. The position requires strong organization, computer literacy with MS Office, and effective communication with staff, customers, and vendors.

Qualifications

• Proficient data entry with high accuracy.
• Strong MS Word/Excel/PowerPoint/Outlook skills.
• Clear, effective communication with customers and staff.
• Fluent English speaking and writing abilities.
• Ability to manage time and prioritize tasks.
• Customer-service mindset to assist clients and vendors.

Responsibilities

• Greet and assist employees, customers, and vendors; maintain product knowledge.
• Process Sales Orders and Purchase Orders in Oracle.
• Review orders to ensure accurate processing.
• Respond to customer inquiries via phone, email, or in person.
• Handle payments and prepare vendor payment orders.
• Verify inventory and maintain logs and SOPs.
• Support office, sales, and warehouse teams as needed.
• Coordinate delivery/receiving documents and communications.

Skills

Data entry

MS Office

Communication

English literacy

Time management

Customer service

Tools

Oracle

Job description

Work Schedule: Monday thru Friday 9:00 AM - 5:45PM

Office Associate 1 contributes to the efficient operation of a branch office and will be responsible for ensuring it by providing administrative support. The job performs a range of general and specific office/clerical tasks including but not limited to entering data, maintaining customer records, sorting and distributing incoming/outgoing mail, answering phones, and filing. This position is entry-level and works under general supervision. Because this role provides general office support, duties vary from day to day. The core of the job is ensuring that offices run efficiently and can provide excellent service to clients and customers.

Essential Job Functions

• Ensure that each employee, customer, clients, and vendor receive outstanding customer service by providing a friendly environment which includes greeting and assisting everyone by maintaining outstanding product knowledge and all other components of customer service related to the office operation.
• Process Sales Orders and/or Purchase Orders using Oracle.
• Review sales or purchase orders and ensure that orders are processed through the order processing system without issues.
• Use the customer inquiry function for accounts receivable (A/R) questions and reply to customers or sales reps.
• Process checks and cash received from customers.
• Prepare payment orders for invoices from vendors and suppliers.
• Check inventory to determine the availability of requested merchandise.
• File documents according to company standard operation procedure (SOP) and able to retrieve it upon sales or customers’ request.
• Supports office staff, sales, and warehouse and acts as an assistant on various tasks.
• Organize delivery and receiving related documents and maintain logs.
• Have effective communication with sales associates, warehouse, and office personnel.
• Receive calls, takes and relay messages, and respond to requests for information: Provide information to direct the caller to the appropriate individual.
• Provide excellent service to customers and suppliers by communicating to expedite the resolution of problems/complaints with Corporate Finance whenever necessary.
• Assist with the quarterly physical inventory (PI) which may be conducted during weekends.
• Understand PI processes and be able to enter data without errors.
• Understand and follow company SOPs and know how to find necessary SOPs when needed.
• Reception duties include greeting and announcing visitors, accepting deliveries, etc.
• Perform other related duties as required.

Knowledge, Skills And Ability

• Organize and prioritize numerous tasks and complete them under various time constraints.
• Require computer skills, including proficiency with Microsoft word, excel, PowerPoint, and Outlook software, as well as other general office skills;
• Knowledge of general office operation.
• Data entry keyboarding skills without error at a moderate rate of speed.
• Effective communication skills internally and externally via phone, email, and in person.
• Ability to speak clearly, concisely, and effectively.
• Ability to listen to, and understand, information and ideas as presented verbally.
• Ability to assemble, sort, and file documents.
• Ability to organize and prioritize tasks to meet cut-offs.
• Ability to speak, write and read English.

Benefits*: Wismettac offers competitive benefits, which include:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life & accident insurance
• Pet Insurance
• 401(k) with company matching
• 19 days of paid time off
• Wellness program and EAP assistance
• and much more!
• Most benefits require employee contribution

Pre-employment Drug testing is required.

Must be authorized to work in the United States on a full-time basis for any employer.