Office Associate

Heritage-Cooperative; Columbiana (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and AD&D Insurance

Short-Term and Long-Term Disability

Job summary

Heritage Cooperative in Columbiana, OH is seeking an Office Associate to handle front-desk duties, invoicing, and records management within the Agronomy Division. You will provide courteous customer service, answer calls, greet customers, and support administrative tasks in a fast-paced environment.

The role requires strong attention to detail, basic computer skills, and the ability to work independently and as part of a team. Prior agronomy or ERP experience is a plus.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to answer phones, greet customers, and communicate in a polite and professional manner.
• Strong attention to detail and accuracy.
• Ability to maintain organized and complete records and documentation.
• Ability to manage multiple tasks and priorities while meeting deadlines.
• Basic computer skills and ability to learn company software systems.
• Ability to maintain confidentiality of customer and company information.
• Ability to work independently and as part of a team.

Responsibilities

• Provide Superior Customer Service.
• Answer incoming telephone calls and direct calls politely and promptly.
• Greet, assist, and direct walk-in customers with a courteous experience.
• Provide administrative and clerical support to the Agronomy Division and branch personnel.
• Enter, update, and maintain invoices, receivers, transfers, and other sales documentation.
• Maintain complete records of branch sales, invoice tickets, and related transactions.
• Maintain accurate inventory records for agronomy products and supplies.
• Monitor inventory levels and communicate discrepancies to appropriate personnel.
• Ensure correct pricing lists and access to pricing information for staff.
• Assure compliance with Ohio Department of Agriculture recordkeeping requirements.

Skills

Customer service

Communication

Multitasking

Attention to detail

Record keeping

Professionalism

Teamwork

Confidentiality

Organization

Education

High school diploma or equivalent

Tools

ERP systems

Invoicing software

Inventory management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Office Associate

Columbiana Agronomy Full Time Columbiana, OH, US

3 days ago Requisition ID: 4375

Heritage Cooperative is always looking for friendly, outgoing, customer-service driven employees. Our people are our greatest asset, and we are constantly thinking outside of the box for new ways to make working at Heritage Cooperative attractive to our current and prospective employees.

QUALIFICATIONS

REQUIRED QUALIFICATIONS

High school diploma or equivalent.

Strong customer service and communication skills.

Ability to answer phones, greet customers, and communicate in a polite and professional manner.

Strong attention to detail and accuracy.

Ability to maintain organized and complete records and documentation.

Ability to manage multiple tasks and priorities while meeting established deadlines.

Basic computer skills and ability to learn and utilize company software systems.

Ability to accurately enter and retrieve information from computer systems.

Ability to follow established procedures and regulatory requirements.

Ability to maintain confidentiality of customer and company information.

Ability to work independently and effectively as part of a team.

Ability to maintain a professional and positive attitude in a fast-paced work environment.

PREFERRED QUALIFICATIONS

Previous experience in an agricultural, agronomy, cooperative, agricultural retail, or related business environment.

Previous office, administrative, customer service, or accounting experience.

Experience with invoicing, inventory management, purchasing, or sales records.

Experience working with agronomy, agricultural retail, ERP, inventory management, or customer relationship management software.

Familiarity with agronomy products, services, and terminology.

Knowledge of agricultural recordkeeping and regulatory requirements.

Experience working with Ohio Department of Agriculture requirements or other agricultural regulatory agencies.

Experience managing contracts, pricing information, customer records, or product documentation.

Previous experience working in a seasonal agricultural environment.

Valid Driver's License with acceptable MVR.

ESSENTIAL JOB FUNCTIONS

Serve as a positive representation of Heritage Cooperative's Core Values

• Provide Superior Customer Service
• Highest Standards of Integrity and Trust
• Being a Good Partner

Abide by all safety regulations to ensure safety of oneself, coworkers and customers.

Develop new business opportunities through prospecting, networking, and referrals.

Answer incoming telephone calls and direct calls to the appropriate individual in a polite, professional, and timely manner.

Greet, assist, and direct walk-in customers while providing courteous and professional customer experience.

Provide administrative and clerical support to the Agronomy Division and branch personnel.

Learn and maintain current knowledge of proper procedures for invoicing agronomy products and services.

Prepare, process, and maintain accurate invoices, invoice tickets, receivers, transfers, and other sales documentation.

Maintain complete and accurate records of all branch sales, invoice tickets, receivers, transfers, and related transactions.

Maintain accurate inventory records for all agronomy products and supplies.

Assist with monitoring inventory levels and communicate discrepancies or concerns to appropriate personnel.

Maintain and monitor agronomy supply contracts and related documentation.

Maintain current agronomy price lists and ensure appropriate personnel have access to accurate pricing information.

Maintain organized and complete customer files and records related to sales, purchases, products, and services.

Develop and maintain a working knowledge of agronomy software and systems.

Assist with entering, updating, changing, monitoring, and closing work orders within applicable agronomy software systems.

Review system information for accuracy and communicate discrepancies to appropriate personnel.

Assist agronomy personnel with administrative and data-entry needs related to customer accounts, products, services, and work orders.

Ensure Ohio Department of Agriculture (ODA) recordkeeping and reporting requirements are completed accurately and within established deadlines.

Maintain organized records and documentation to support regulatory compliance and company requirements.

Assist with gathering information and preparing reports as requested by supervisors or agronomy leadership.

Communicate effectively with customers, agronomy employees, branch personnel, vendors, and other business partners.

Protect confidential customer and company information.

Maintain a neat, organized, professional office and work environment.

Follow all company policies, procedures, and applicable safety and environmental regulations.

Abide by all safety regulations to ensure the safety of oneself, coworkers, customers, and others.

Perform other duties and responsibilities as assigned by the supervisor.

PHYSICAL DEMANDS

Ability to regularly sit, stand, walk, bend, reach, and move throughout the workday.

Ability to operate a computer, telephone, printer, scanner, calculator, and other standard office equipment.

Ability to occasionally lift and move office supplies, records, or other materials.

Ability to safely enter and exit vehicles and access areas of the branch or agronomy facility as needed.

Ability to work in varying temperatures and outdoor conditions when duties require access to warehouse, yard, or agronomy areas.

Ability to wear required personal protective equipment when entering designated work areas.

ENVIRONMENTAL FACTORS

Primarily works in an office or branch environment supporting agronomy operations.

Regular interaction with customers, growers, agronomy employees, branch personnel, vendors, drivers, and other business partners.

May require occasional work or visits in warehouse, equipment, loading, or outdoor agronomy areas.

May be exposed to agricultural dust, noise, machinery, seed, fertilizer, crop protection products, and other agricultural materials when working outside of the office.

Work schedule may vary based on seasonal agricultural demands and business requirements.

May experience increased workload and customer activity during peak planting, growing, and harvest seasons.

Requires adherence to all company safety, environmental, and operational procedures.

Requires use of appropriate personal protective equipment when entering areas where it is required.

Medical, Dental, and Vision Insurance

Company Paid Life and AD&D Insurance

Company Paid Short-Term and Long-Term Disability

The job description is not intended to cover or describe all tasks, duties and responsibilities the employee may be required to be asked to perform. Heritage Cooperative retains the right to change or add new tasks, duties and responsibilities at any time, with or without notice to the employee.

WORK AUTHORIZATION

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.

AAP/EEO STATEMENT

Heritage Cooperative provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Heritage Cooperative complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Heritage Cooperative expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Heritage Cooperative's employees to perform their job duties may result in discipline up to and including termination. #INDSP