Office Associate

Morningstar Properties; Baltimore (MD); On-site; USD 24,796 - 27,552; Part time

Benefits offered by this job

Competitive pay

401(k) with employer match

Community involvement through Morning

Job summary

Morningstar Properties is seeking a part-time Office Assistant at our Baltimore storage facility. You will work alongside the Property Manager to deliver excellent customer service, manage daily office tasks, and support sales efforts.

A friendly, organized, and self-motivated candidate will thrive in a fast-paced environment. Responsibilities include handling inquiries, processing transactions, lead follow-up, and maintaining property standards.

Qualifications

• High School diploma or GED required.
• Associates or Bachelor's degree is a plus.
• Valid driver’s license in MD for occasional tasks.
• Curiosity, creativity, and willingness to learn.
• Positive, team-oriented attitude with a “can-do” approach.
• Self-motivated, dependable, and able to work independently.
• Pride in contributing to operational excellence and customer satisfaction.
• Proficiency in computer skills including Microsoft Office Suite, email, and navigating multiple systems.
• Willingness to work a flexible schedule and weekends.

Responsibilities

• Deliver exceptional customer experiences by building strong relationships and responding professionally to inquiries.
• Support property sales goals by closing sales leads and following up on leads with pricing knowledge.
• Demonstrate understanding of property operations, competition, and KPIs to support sound decisions.
• Execute daily office operations including customer transactions, phone management, lead tracking, and documentation.
• Learn property systems and procedures through hands-on training and guidance from the Property Manager.
• Assist with cleanliness standards, curb appeal, and site organization to maintain a top-quality property.
• Conduct regular property walk-throughs and adapt to new tools and technology.
• Follow policies and use tools with accuracy and attention to detail.
• Take ownership of responsibilities and seek improvements with minimal supervision.
• Communicate clearly with teammates for smooth hand-offs and continuity of service.

Skills

Customer service

Organizational skills

Team player

Education

High School diploma or GED

Associates or Bachelor's degree preferred

Tools

Microsoft Office Suite

Email

Multiple systems

Job description

Job Details

Level: Entry
Location: 416 Canton - Baltimore, MD 21224
Position Type: Part Time
Salary Range: $18.00 - $20.00 hourly
Job Category: Storage

Who We Are

At Morningstar Properties, we love what we do, and we hope it shows. We’re looking to expand our team of passionate, bright, and driven learners who are dedicated to providing the very best customer experiences in our industry. Morningstar has been developing and acquiring state-of-the‑art storage and marina facilities since 1981, now with more than 100 storage properties and marinas throughout the US and growing!

Who We're Looking For

A part‑time Office Assistant for our Morningstar Storage facility: a people‑person and team player who loves solving problems and organizing, well, everything. A part‑time Office Assistant who can listen, learn, and work alongside our Property Manager to make sure the team is operating toward a superior customer experience.

What You'll Do

• Deliver exceptional customer experiences by building strong relationships, responding professionally to inquiries, and supporting customers.
• Support property sales goals by closing sales leads, demonstrating strong phone sales skills, leveraging our technology platform, proficiently following up on all leads, and demonstrating pricing knowledge.
• Demonstrate understanding of property operations, competition, and KPIs to support sound business decisions.
• Execute daily office operations including customer transactions, phone management, lead tracking, documentation, and administrative programs.
• Continually learn property systems, procedures, and best practices through hands‑on training, leadership from the Property Manager, and guidance from the broader Morningstar team.
• Support the team in maintaining an industry‑leading, great‑looking property by assisting with cleanliness standards, curb appeal, and overall site organization.
• Conduct regular property walk‑throughs and work independently, adapting to new tools and technology.
• Follow policies and procedures and use tools (technology platform, daily checklists, lead‑to‑lease, delinquency management, etc.) with accuracy and attention to detail.
• Take ownership of responsibilities, seek improvements, and demonstrate accountability without constant supervision.
• Work collaboratively with the Property Manager and team, maintaining a positive attitude, providing coverage when needed, and following instructions/assignments.
• Communicate clearly with teammates to ensure smooth hand‑offs and continuity of service.
• Other related duties as assigned.

What You Need

• High School diploma or GED required.
• Associates or Bachelor’s degree is always a plus but not required.
• Valid driver’s license in the state of employment required for occasional work‑related tasks requiring driving.
• Curiosity, creativity, and a willingness to learn.
• Positive, team‑oriented attitude with a “can‑do” approach.
• Self‑motivated, dependable, and comfortable working independently.
• Pride in contributing to a team focused on operational excellence and customer satisfaction.
• Proficiency in computer skills required, including Microsoft Office Suite, email, and the ability to navigate multiple systems throughout the workday.
• Willingness to work a flexible schedule.
• Availability for working weekends is required.

All candidates extended an offer for employment must pass a pre‑employment background check.

Benefits

• Competitive pay
• 401(k) with employer match
• Community involvement through Morningstar Cares program.
• Potential opportunities for advancement may be available based on performance, company needs, and open positions.

Physical Demands

• Ability to frequently stand, walk, sit, and move freely throughout the property.
• Ability to climb up a ladder and stoop, kneel, crouch, or crawl.
• Ability to regularly lift up to 50 pounds.

Morningstar Properties is an equal opportunity employer.