Office Assistant, Urology

Trinity Health; Minot (ND); On-site; USD 36,000 - 42,000; Full time

Job summary

Trinity Health in Minot, ND is seeking an Office Assistant to support daily front-office operations in a clinic setting. You will greet patients, assist with registration and scheduling, answer calls, and collect payments while upholding high customer service standards.

This role involves maintaining organized records, coordinating with clinical and administrative staff, protecting patient privacy, and providing cross-coverage across reception areas to support continuity of care and clinic

Qualifications

• Greet patients and assist with front-desk tasks.
• Coordinate patient registration and scheduling.
• Answer incoming calls and route messages.
• Handle payments and receipts following clinic procedures.
• Maintain organized records and support staff communications.
• Protect patient privacy in line with policies.

Responsibilities

• Greet and register patients, verify required information, and process payments.
• Schedule, update, and coordinate patient appointments using electronic systems.
• Answer and triage incoming calls, route messages, and provide courteous communication.
• Maintain organized front-office operations by preparing forms, updating records, and handling documents.
• Protect patient confidentiality by handling sensitive information per privacy policies.
• Provide cross-coverage in other reception areas to support continuity of care.

Skills

Greet patients

Registration

Scheduling

Answering calls

Cash handling

Record keeping

Communication

Confidentiality

Job description

Position Summary

The Office Assistant supports daily front-office operations by providing courteous, efficient, and accurate administrative services within the clinic setting. This role greets patients, coordinates registration and scheduling, answers incoming calls, collects payments, and ensures each interaction reflects a high standard of customer service. Working closely with clinical and administrative staff, the Office Assistant helps maintain smooth clinic workflow by keeping records organized, supporting clear communication, and responding effectively to changing operational needs. This position functions within a collaborative, service-oriented team environment and may also provide coverage in other reception areas as needed to support continuity of care and clinic operations.

The Office Assistant supports daily front-office operations by providing courteous, efficient, and accurate administrative services within the clinic setting. This role greets patients, coordinates registration and scheduling, answers incoming calls, collects payments, and ensures each interaction reflects a high standard of customer service. Working closely with clinical and administrative staff, the Office Assistant helps maintain smooth clinic workflow by keeping records organized, supporting clear communication, and responding effectively to changing operational needs. This position functions within a collaborative, service-oriented team environment and may also provide coverage in other reception areas as needed to support continuity of care and clinic operations.

Key Responsibilities

• Greet and register patients, verify required information, and process payments in accordance with clinic procedures.
• Schedule, update, and coordinate patient appointments using electronic scheduling systems to support timely and efficient clinic access.
• Answer and triage incoming calls, route messages appropriately, and provide clear, courteous communication to patients and staff.
• Maintain organized front-office operations by preparing forms, updating records, managing incoming documents, and supporting daily administrative tasks.
• Protect patient confidentiality by handling sensitive information in compliance with privacy and organizational policies.
• Provide cross-coverage in other reception or clinic areas to support continuity of operations during staff absences or high-volume periods.