Office Assistant, Family/Internal Medicine

Trinity Health; Minot (ND); On-site; USD 30,000 - 38,000; Full time

Job summary

Trinity Health is seeking an Office Assistant to support daily front-office operations in a clinical setting. You will greet patients, register and schedule appointments, answer calls, collect payments, and maintain organized records.

The role collaborates with clinical and administrative staff to ensure smooth workflow and high customer service standards. Responsibilities include handling patient information with confidentiality, routing messages, and providing cross-coverage in other reception

Qualifications

• Greet and register patients; collect payments and verify information.
• Schedule and coordinate patient appointments using scheduling systems.
• Answer, triage, and route calls with courteous communication.

Responsibilities

• Greet and register patients; verify required information and process payments.
• Schedule, update, and coordinate patient appointments.
• Answer and triage incoming calls; route messages to appropriate staff.
• Maintain organized front office operations; prepare forms and manage documents.
• Protect patient confidentiality according to privacy policies.
• Provide cross-coverage in other reception areas to support continuity of care.

Job description

Position Summary

The Office Assistant supports daily front-office operations by providing courteous, efficient, and accurate administrative services within the clinic setting. This role greets patients, coordinates registration and scheduling, answers incoming calls, collects payments, and ensures each interaction reflects a high standard of customer service. Working closely with clinical and administrative staff, the Office Assistant helps maintain smooth clinic workflow by keeping records organized, supporting clear communication, and responding effectively to changing operational needs. This position functions within a collaborative, service-oriented team environment and may also provide coverage in other reception areas as needed to support continuity of care and clinic operations.

Key Responsibilities

• Greet and register patients, verify required information, and process payments in accordance with clinic procedures.
• Schedule, update, and coordinate patient appointments using electronic scheduling systems to support timely and efficient clinic access.
• Answer and triage incoming calls, route messages appropriately, and provide clear, courteous communication to patients and staff.
• Maintain organized front office operations by preparing forms, updating records, managing incoming documents, and supporting daily administrative tasks.
• Protect patient confidentiality by handling sensitive information in compliance with privacy and organizational policies.
• Provide cross coverage in other reception or clinic areas to support continuity of operations during staff absences or high-volume periods.