Office Assistant, Family Medicine

Trinity Health; Minot (ND); On-site; USD 30,000 - 42,000; Full time

Job summary

Trinity Health is seeking an Office Assistant to support daily front-office operations in a clinic setting. You will greet patients, verify information, collect payments, and coordinate appointments using electronic scheduling systems.

The role requires strong customer service skills, clear communication, and the ability to handle confidential information in a fast-paced environment. HS diploma or GED preferred with experience in a clerical/office setting.

Qualifications

• Six months minimum experience in customer service or office setting.
• Strong verbal and written communication with patients.
• Ability to handle confidential information and private data.

Responsibilities

• Greet and register patients, verify information, and process payments.
• Schedule and coordinate patient appointments using electronic scheduling systems.
• Answer, triage, and route calls to appropriate staff.
• Maintain organized front office by managing forms and records.
• Support other reception areas as needed to ensure continuity of care.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Confidentiality

Fast-paced environment

Problem solving

Record keeping

Education

HS Diploma or GED

Tools

Appointment software

Medical terminology

Job description

Position Summary:The Office Assistant supports daily front-office operations by providing courteous, efficient, and accurate administrative services within the clinic setting. This role greets patients, coordinates registration and scheduling, answers incoming calls, collects payments, and ensures each interaction reflects a high standard of customer service. Working closely with clinical and administrative staff, the Office Assistant helps maintain smooth clinic workflow by keeping records organized, supporting clear communication, and responding effectively to changing operational needs. This position functions within a collaborative, service-oriented team environment and may also provide coverage in other reception areas as needed to support continuity of care and clinic operations.Key Responsibilities:Greet and register patients, verify required information, and process payments in accordance with clinic procedures.Schedule, update, and coordinate patient appointments using electronic scheduling systems to support timely and efficient clinic access.Answer and triage incoming calls, route messages appropriately, and provide clear, courteous communication to patients and staff.Maintain organized front office operations by preparing forms, updating records, managing incoming documents, and supporting daily administrative tasks.Protect patient confidentiality by handling sensitive information in compliance with privacy and organizational policies.Provide cross coverage in other reception or clinic areas to support continuity of operations during staff absences or high volume periods.Licenses and Certifications Required:NoneEducational Requirements:HS Diploma or GED, preferredExperience Requirements:Customer service experience or training, required.Preferably six (6) months minimumExperience in a clerical or office setting, preferredMedical terminology knowledge, preferredExperience with computer appointment software, preferredSpecial Skills or Training Requirements:Ability to communicate effectively in person and on the telephoneAbility to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriatelyExceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolutionAbility to handle confidential and sensitive informationAbility to work in a fast paced environment; working efficiently and multitaskingCompliance with all Privacy and Confidentiality Standards per Trinity’s policiesPhysical Requirements:The Office Assistant primarily performs work at a computer workstation, requiring frequent sitting with intermittent standing, walking, reaching, and handling of office materials. The role may involve occasional lifting or carrying of light items such as supplies or paperwork. Adequate vision, hearing, and verbal communication skills are essential for interacting with patients, managing phone calls, and completing detailed clerical tasks.Environmental Requirements:Work occurs in an outpatient clinic reception environment with routine contact with patients, families, and clinical staff. The role may involve frequent interruptions, moderate noise, and proximity to patient-care areas. Adherence to safety practices, infection-prevention protocols, and confidentiality standards is required when working with patient information and navigating shared clinic spaces.