Office Assistant Switchboard Operator 2026-02340

State of Wyoming; Evanston (WY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid vacation and sick leave

Retirement plan (Pension and 457B)

Job summary

State of Wyoming seeks a vigilant dispatcher at the Wyoming State Hospital in Evanston to operate a centralized telephone system and maintain a hospital radio dispatch center. You will inform staff of concerns, monitor alarms, and handle emergency communications in a fast-paced environment.

The role emphasizes strong customer service, accurate logkeeping, and HIPAA-compliant patient directory updates, with background checks and pre-employment drug testing.

Qualifications

• High School Diploma or equivalent required.
• 0-2 years of progressive work experience (typically in Business Office Communications).
• Background check including fingerprinting will be completed.
• Pre-employment drug and alcohol testing on safety-sensitive positions.

Responsibilities

• Provide customer service; sign in all visitors per visitation policy.
• Operate a centralized, multi-line phone system; answer, transfer calls and log messages.
• Maintain current listing of employees and telephone extensions.
• Dispatch security via radio base station; maintain radio communication log.
• Monitor hospital-wide panic button system and fire, amber, and high-water alarms.
• Take emergency calls (medical, safety teams, fire) and coordinate with emergency personnel.
• Complete forms and documents for security as directed by manager.
• Update patient directory in HIPAA-compliant manner.

Skills

Office procedures

Radio operation

Alarm panels

Phone systems

Spreadsheets

Editing accuracy

Public interaction

Education

High School Diploma or equivalent

Job description

General Description

This position operates a centralized telephone system for the Wyoming State Hospital and maintains a radio dispatch center for the security department. Informs clinical or administrative staff of any concerns or access to areas of the hospital. Responsible for monitoring fire alarms, high water alarms, amber alarms, panic button alarms, and emergency calls.

Description And Functions

This position operates a centralized telephone system for the Wyoming State Hospital and maintains a radio dispatch center for the security department. Informs clinical or administrative staff of any concerns or access to areas of the hospital. Responsible for monitoring fire alarms, high water alarms, amber alarms, panic button alarms, and emergency calls.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities

and MUCH MORE! Click here for detailed information.

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator: compensationcalculator.wyo.gov

Located in Evanston, Wyoming, a charming Rocky Mountain community, you’ll enjoy proximity to world-class recreation, including the renowned ski slopes of Park City, Utah, just 45 minutes away. Evanston offers abundant outdoor activities such as hiking, camping, fishing, biking, snowmobiling, and cross-country skiing.

Human Resource Contact: Brenda Hales / [e-mail] / 307-677-5951

ESSENTIAL FUNCTIONS:

• Provides customer service, as they are often the first point of contact for our agency and sign in all visitors per the visitation policy.
• Operate a centralized, multi-line phone system, answering and transferring calls. Take messages and maintain a log of calls.
• Maintain a current listing of employees and their telephone extension numbers.
• Dispatch the security department via radio base station and keep a running log of all radio communication.
• Monitor the hospital-wide panic button system and alarm panel consisting of fire, amber, and high-water alarms.
• Take emergency calls such as medical emergencies, safety teams, and fire calls.
• Communicate with all emergency personnel.
• Complete various forms and documents for the security department as directed by the manager.
• Update a patient directory for the hospital in compliance with HIPAA standards.

Qualifications

PREFERENCES:

Preference may be given to applicants with one or more years of experience in secretarial or administrative assistant work.

Knowledge

• Knowledge of office procedures, filing, alphabetizing, and computer skills.
• Knowledge of two-way radio, alarm panels, and multi-line phone systems.
• Knowledge of spreadsheet and email programs.
• Knowledge of reviewing and editing documents for accuracy and completeness.
• Knowledge of methods used to tactfully deal with the public.
• Knowledge of telephone etiquette, coordinating telephone and visitor traffic, and communicating in a professional manner with others.
• Knowledge of agency policies and procedures.

Education

MINIMUM QUALIFICATIONS:

High School Diploma or equivalent

Experience

0-2 years of progressive work experience (typically in Business Office Communications)

Education & Experience Substitution

1-3 years of progressive work experience (typically in Business Office Communications)

Certificates, Licenses, Registrations

None

Physical Working Conditions

• Typically, the employee may sit comfortably for extended periods to perform the work; however, there may be some walking, standing, bending carrying light items, etc.
• Special physical demands are not required to perform the work.

Notes

• FLSA: Non-Exempt
• A background check, including fingerprinting, will be completed through the Wyoming Division of Criminal Investigation, the Wyoming Department of Family Services, and the F.B.I. for every successful applicant.
• Pre-employment drug and alcohol testing will be conducted on safety-sensitive positions. Drug testing will be completed on any position if reasonable suspicion exists.
• The Wyoming State Hospital uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
• The Wyoming Department of Health offers an excellent benefits package, including medical/dental/life/vision insurance, paid vacation and sick leave, paid holidays, a state retirement plan, a deferred compensation program, and longevity pay.

Supplemental Information

Click here to view the State of Wyoming Total Compensation Calculator.

Click here to view the State of Wyoming Classification and Pay Structure.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Employees Enjoy

• Comprehensive health coverage – medical, dental, and vision plans for you and your family
• Voluntary Benefits – including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
• Multiple retirement options – including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
• Generous paid leave and flexible schedules – vacation, sick leave, paid FMLA and 9 paid holidays each year
• Public Service Loan Forgiveness eligibility – for those with qualifying student loans
• Training and professional development – to support your career growth and advancement
• Employee Assistance Program – Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
• Wellness Program – Earn paid time off and incentives by focusing on your personal health

Know your full value.

Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.

Explore your total compensation:

https://compensationcalculator.wyo.gov/

WORKING FOR THE GREATEST STATE IN THE NATION

Wyoming offers a lifestyle you can’t find anywhere else — wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.

Click here for detailed information or you can watch this short video to learn about our benefit package!