Office Assistant - Student Health Center

Washington University in St. Louis; St. Louis (MO); On-site; USD 23,000 - 34,000; Full time

Job summary

Washington University in St. Louis is seeking an Office Assistant to provide reception coverage for the Student Health Center in a normal office setting.

You will greet and register students, verify insurance eligibility, collect co-pays, and answer calls to schedule medical appointments and guide patients through sign-out procedures. The role involves clerical tasks, space reservations, mail handling, and general office support.

Qualifications

• Education: High school diploma or equivalent.
• Associate degree may substitute for minimum education.
• Familiarity with standard office equipment and software.

Responsibilities

• Greets visitors and answers questions in-person and by telephone.
• Handles inquiries and routes to appropriate person/department.
• Manages space reservations and office logistics.
• Performs clerical duties: copying, mail, memos, filing, supplies.
• Assists with facility reservations and event support.
• Performs other duties as assigned.

Skills

Accounting information systems

Computer literacy

Confidentiality

Customer service

Interpersonal communication

Multitasking

Spreadsheets

Word processing

Reception duties

Proofreading

Database software

Problem solving

Oral communications

Fast-paced environments

Professional etiquette

Written communication

Education

High school diploma

Associate degree (substitute for minimum education)

Tools

Office equipment

Job description

Location

ST. LOUIS, MO 63105

Scheduled Hours

37.5

Position Summary

WashU's Division of Student Success seeks a dedicated professional for the position of Office Assistant. The Division of Student Success advances the educational mission of the university through resources and experiences outside the classroom that prepare our students for lifelong success. This position provides reception coverage for the Student Health Center. The successful candidate will greet, register, and prepare for all medical appointments, including insurance eligibility and co-pay collection. This individual will also answer all incoming calls; make appointments for students; and guide patients through the sign-out process to provide receipts.

Job Description

Primary Duties & Responsibilities

• Greets visitors and answers questions in-person and by telephone; responds to inquiries from employees, students and others, and refers the inquiries (when necessary) to the appropriate person or department.
• Manages problems and issues in consultation with office staff.
• Assists students and guests with the use of department facilities.
• Performs clerical duties such as making copies, sorting mail, preparing memos and agendas, coordinating mailings, filing, and maintaining office supply inventory.
• Manages space reservations for facilities.
• Performs other duties, as assigned.

Working Conditions

• Job Location/Working Conditions: Normal office environment
• Physical Effort: Typically working at desk or table. Repetitive wrist, hand or finger movement. Occasional lifting (25 lbs. or less)
• Equipment: Office equipment

Required Qualifications

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications /Professional Licenses: No specific certification/professional license is required for this position.
• Work Experience: No specific work experience is required for this position.
• Skills: Not Applicable
• Driver's License: A driver's license is not required for this position.

Preferred Qualifications

• One year of experience in an office setting.
• Ability to appropriately operate in a professional office environment.
• Familiarity with using standard office equipment such as computers, phones, photocopiers, and scanners.
• Proficient oral and verbal communication skills.
• Ability to adjust to abrupt changes in priorities and strategies.
• Possess advanced time management skills.
• Possess a strong customer service-oriented attitude.
• Respect confidentiality in discussing student, staff, and organizational matters.
• Education: Associate degree or combination of education and/or experience may substitute for minimum education.
• Certifications /Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.
• Work Experience: No additional work experience unless stated elsewhere in the job posting.
• Skills: Accounting Information Systems, Computer Literacy, Confidentiality, Customer Follow-Ups, Customer Service, Database Software, Decision Making, Detail-Oriented, Electronic Mail, Fast-Paced Environments, Financial Systems, Hospitality, Interpersonal Communication, Multitasking, Oral Communications, Problem Solving, Professional Etiquette, Proofreading, Reception Duties, Service Oriented, Social Interaction, Spreadsheets, Word Proccessing, Working Independently, Written Communication

Grade

G05-H

Salary Range

$17.03 - $24.61 / Hourly

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will i