Patient Billing/Services Representative I - WUCA Nash Pediatrics

Washington University in St. Louis; St. Louis (MO); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Vacation time

Health insurance

Metro U-Pass

Retirement plan

Job summary

Washington University in St. Louis is seeking a patient financial assistant to obtain insurance information, counsel on financial assistance options, and support patient scheduling and billing processes.

The role involves registering patients, reviewing schedules, and helping with reminders and account maintenance in a busy department. The position requires a high school diploma and Basic Life Support certification within one month of hire, with experience in Epic EHR and medical billing

Qualifications

• High school diploma or equivalent required.
• Basic Life Support certification must be obtained within one month of hire; online BLS certifications without a skills assessment component are not sufficient.

Responsibilities

• Obtain insurance information and counsel on financial assistance options.
• Register new patients and assist with form completion.
• Review schedules for new patients and update as needed.
• Explain billing process and assist with inquiries from patients and payers.
• Assist with reminders, scheduling, and basic account maintenance.
• Perform other duties as assigned.

Skills

Customer Service

Epic EHR

Medical Billing

Insurance

Interpersonal Skills

Scheduling

Team Collaboration

Written Communication

Office Organization

Prioritization

Education

High School Diploma or equivalent

Tools

Epic EHR

Billing Software

Job description

Location

SAINT LOUIS, MO 63115

Scheduled Hours

40

Position Summary

Obtains insurance information and referral forms and counsels patients on financial assistance when seen in department for services.

Job Description

Primary Duties & Responsibilities:

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients, assisting with form completion.
• Reviews schedule for new patients, updating when necessary.
• Retrieves chart, prepares schedules and assists with patient/office workflow as required.
• Calls patients with appointment time reminders, obtaining insurance information and referral forms.
• Explains billing process to patients, answers incoming inquiries from patients and third-party payers.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties; assists with basic account maintenance activities.
• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions:

Normal office environment Patient care setting

Physical Effort:

Typically sitting at desk or table

Equipment:

Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications /Professional Licenses :

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

• Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

No specific work experience is required for this position.

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

Basic Life Support certification must be obtained within one month of hire date.

Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications /Professional Licenses :

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

• Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (1 Year)

Skills:

• Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Prioritization, Professional Etiquette, Scheduling, Team Collaboration

Grade

C04-H

Salary Range

$16.75 - $22.70 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

Up to 22 days of vacation, 10 recognized holidays, and sick time.

Competitive health insurance packages with priority appointments and lower copays/coinsurance.

Take advantage of our free Metro transit U-Pass for eligible employees.

WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, wh