Office Assistant - Scheduler

Hancock Regional Hospital; Greenfield (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Hancock Regional Hospital is seeking a patient access clerk to greet and register patients in the department, ensuring accurate scheduling and timely processing of information.

This role requires excellent communication, strong attention to HIPAA, and the ability to work with physicians and staff to distribute reports within 24 hours and support continuous policy improvement. CPR certification is required.

Qualifications

• Prefer high school diploma.
• Mandatory CPR certification.
• HIPAA compliance and patient confidentiality.
• Strong communication and customer service skills.

Responsibilities

• Greets patients upon arrival to the department.
• Registers patients upon arrival to the department.
• Distributes reports to ordering and performing physicians.
• Updates policies and procedures every three years.
• Participates in identifying areas for improvement.
• Communicates clearly and professionally.
• Provides care following the Patient's First Commitment.

Skills

Customer service

Communication

HIPAA compliance

Teamwork

Education

High school diploma

CPR certification

Tools

Office software

Office equipment

Job description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

• Greets patients upon arrival to the department.
• Registers patients upon arrival to the department.
• Distributes reports to ordering and performing physicians.
• Updates policies and procedures every three years.
• Professional Growth
• Performance Improvement
• Fiscal Responsibility
• Communication
• Patient's First.

EXPECTED BEHAVIORS:

• Greets and registers each patient upon arrival to the department. Registration process thorough and complete with less than 1 denial rate.
• Distributes reports within 24 hours of exam.
• Updates policies and procedures every three years with a completion rate of 95.
• Seeks educational opportunities to improve knowledge/skill
• Participates in identifying or recommending areas for improvement.
• Completes work in an efficient, timely manner that is conducive to team work and cost containment.
• Communicates in a clear, concise and professional manner.
• Provides care following the Patient's First Commitment.

MANDATORY LICENSE/REGISTRATION/CERTIFICATION:

• CPR

EDUCATION AND EXPERIENCE REQUIREMENTS :

• Prefer High school diploma
• Prefer Medical Terminology Mandatory Annual Continuing Education: Customer Service, Fire and Safety, Confidentiality-HIPAA, Infection Control, Corporate Compliance. Annual Unit Specific Competencies, and all education required by regulatory, accreditation bodies and/or Hancock Regional Hospital.

WORK CONDITIONS

PHYSICAL/MENTAL DEMANDS:

• 1/4 of work day sitting to perform computer-based tasks including document processing, patient scheduling and charges, spreadsheets, Internet duties and other duties
• 5-hour work day Monday through Friday
• Hearing requirements include but are not limited to hearing and responding to codes, monitors, pagers, phones, equipment alarms or patients calling for assistance, ability to auscultate B/P.
• More than 3/4 of day comprises telephone communication with physicians, patients and other customers
• Reaching overhead and squatting to stock office supplies weighing up to 10 lbs. (examples: reams of paper, boxes of folders)
• Sit to and from, stand at office chair
• Vision requirements include but are not limited to close vision, distant vision, peripheral vision, and ability to adjust focus. This may include ability to read thermometers, electronic scales, etc.

EQUIPMENT USED: Computers, copy machines, fax.

ENVIRONMENTAL CONDITIONS: Standing, sitting, walking for long periods of time.

JOB SPECIFIC CORE COMPETENCIES

• Ability to perform basic computer skills
• Participates in identifying and recommending areas of improvement
• Communicates clearly and in a professional manner
• HIPAA compliant

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.