Patient Care Technician

Hancock Health; Greenfield (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

Hancock Health in Indiana seeks a patient care associate to support acute care teams with essential tasks and care delivery.

You will assist with bathing, turning, vital signs, specimen labeling, telemetry leads, and documentation in the electronic medical record, while upholding safety, privacy, and compassionate communication.

Strong teamwork, reliability, and adherence to infection control and hospital policies are required to ensure high-quality patient experiences.

Qualifications

• High school diploma or equivalent.
• Phlebotomy training.
• EKG training.

Responsibilities

• Provide safe, patient-centered care in acute care setting.
• Maintain accurate health data and charting.
• Assist with daily patient care tasks (bathing, turns, toileting).
• Adhere to infection control and safety policies.
• Document care and operate EKG/telemetry as ordered.

Skills

Compassionate patient care

Communication

Teamwork

AIDET-P communication

Education

High school diploma or equivalent

Phlebotomy training

EKG training

Tools

EMR systems

Job description

• Demonstrates appropriate chain of command use and understanding of delegated responsibilities.
• Communicates pertinent patient information to the RN in a clear, accurate, concise, and timely manner.
• Demonstrates knowledge and technical skill necessary for providing safe and competent patient care.
• Provide holistic and patient-centered care while providing for established patient rights of the organization and adherence to hospital LOVE promise.

Job Specific Core Competencies

• Demonstrates appropriate chain of command use and understanding of delegated responsibilities.
• Communicates pertinent patient information to the RN in a clear, accurate, concise, and timely manner.
• Demonstrates knowledge and technical skill necessary for providing safe and competent patient care.
• Provide holistic and patient-centered care while providing for established patient rights of the organization and adherence to hospital LOVE promise.

Essential Functions And Responsibilities

• Demonstrates knowledge and technical skill necessary for providing safe and competent patient care and ability to follow instructions accurately.
• Maintains good physical and emotional well-being.
• Possesses genuine interest in caring for patients in the acute care environment.
• Personal qualities to include kindness, sympathy, understanding, respect, good judgment, integrity, loyalty, sense of humor and the ability to relate effectively with patients, families, and coworkers.
• Demonstrates computer and keyboarding skills necessary to provide a complete and accurate electronic medical record.
• Documents accurate health data collection consistent with hospital, departmental and unit-specific policies/procedures/protocols.
• Demonstrates the ability to correctly use the telephone system to place callers on hold, transfer calls, etc.
• Duties include but are not limited to: attending to patient care needs: answering call lights, bathing, toileting, turning, passing ice water; obtaining and correctly labeling venous puncture specimens; correctly applying EKG leads and running 12 lead EKG as requested; applying telemetry leads as ordered; performing hourly rounding and ensuring safety measures in place (ex.-bed/chair alarm, safe room environment without trip hazards, etc.); performing bedside shift report; utilizing AIDET-P; implementing fall prevention measures; obtaining: vital signs, accuchecks, hematests weights, accurate intake and output; maintaining appropriate hand hygiene compliance per policy; following appropriate isolation practices; maintaining a clean patient environment: providing linen changes, changing trash, cleaning environment, etc.; maintaining cleanliness of soiled utility rooms and equipment; stocking rooms with supplies as needed; documenting care provided and charging for appropriate items per nursing policy and procedure; maintaining patient safety during ambulation, transfers, re-positioning, etc.

Expected Behaviors

• Associate is capable of delivering care/service appropriate to patients/customers.
• Demonstrates competence in technical skills performed.
• Demonstrates critical thinking skills and the ability to prioritize care needs.
• Complies with direction of RN for patient activity/care.
• Displays/exhibits self-directed growth by seeking educational opportunities to improve knowledge/skill.
• Participates on appropriate house-wide committees as approved by the Unit Coordinator/Director.
• Contributes to implementing and supporting progressive change.
• Makes suggestions to solve patient care or unit problems.
• Identifies areas of quality improvement and offers suggestions/recommendations.
• Assists with orientation of new staff.
• Attends unit/departmental meetings/in-services at least 75 percent of the time or as assigned.
• Demonstrates acceptable attendance and punctuality per policy.
• Participates in quality improvement activities.
• Completes assigned responsibilities in an efficient, timely manner.
• Uses time not consumed by patient care to maintain the unit (cleaning, stocking, uncluttering, etc.).
• Utilizes unit supplies in a cost-conscious manner.
• Exhibits effective organizational skills that assist in decreasing and/or eliminating overuse of man-hours.
• Recognizes impact of actions on co-workers and other departments and interacts in a manner conducive to teamwork and cost containment.
• Treats staff from other departments, co-workers, patients, and families with respect.
• Utilizes AIDET-P.
• Verbally communicates directions, answers to questions, etc. in a timely manner to patients, families, visitors, physicians, staff members and other departments.
• Applies good guest relation techniques to telephone conversations.
• Communicates pertinent patient information clearly, accurately, concisely and in a timely manner to designated persons.
• Collaborates with other members of the health team regarding patient care needs and responsibilities.
• Directs concerns to appropriate persons within timeframes suitable to the situation.
• Utilizes appropriate chain of command.
• Practice is consistent with safety principles, OSHA guidelines, and infection control guidelines.
• Observes equipment for malfunction and takes appropriate action.
• Delivers patient care in a compassionate, non-judgemental manner that respects individuals' right to privacy, dignity, respect, and confidentiality at all times.
• Confronts individuals/situations assertively and non-aggressively when necessary to ensure the rights of patients, self and others are respected.
• Demonstrates effective conflict resolution skills thought the use of problem-solving skills, discretion and respect.
• Readily offers assistance to families, visitors, patients/residents and colleagues.
• Functions in a professional manner under stressful or emergency conditions.
• Utilizes effective verbal, non-verbal and written forms of communication.
• Conducts self in a manner consistent with the intent of the hospital's mission, vision, values, and patient’s first behavioral commitment.

CERTIFICATION/LICENSE: N/A

Additional Licensure/Credential Requirements

• High school diploma or equivalent.

ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS

Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.

• Phlebotomy training, EKG training

Physical/Mental Demands

• Lift to 50 lbs. independently and for weights greater than 50 lbs. must use mechanical device or team lifting.
• Push/Pull patients of up to 250 lbs. in a wheeled device and for weights greater than 250 lbs. must use team assistance.
• Transfer and ambulate patients independently or with assistance/lifting devices as needed.
• Standing, walking, stooping, kneeling, reaching, squatting, as needed.
• Sitting to perform computer-based tasks, answering phone calls and call lights, and other duties.
• Standing to perform scanning, copying, stocking, and general office tasks
• Manual dexterity for performing intricate procedures (typing, assembling equipment, assisting patients, etc.).
• Hearing requirements include but are not limited to hearing and responding to codes, monitors, pagers, phones, equipment alarms and patients calling for assistance.
• Vision requirements include but are not limited to close vision, distant vision, peripheral vision, and ability to adjust focus. This may include ability to read thermometers, electronic equipment, etc.

EQUIPMENT USED

Computer, copier, phones, fax, nurse call system, central station monitoring, direct patient care equipment including but not limited to: bedside telemetry monitors, VS monitors, portable telemetry boxes, beds, lifts, wheel chairs, walkers, scales, bedside commodes, SCD units, oximeters, accucheck, etc.

Environmental Conditions

• Ability to process data and make decisions based on that data, prioritize decisions based on work assignment and patient care needs, and communicate and comprehend the English language.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.