Office Assistant/Receptionist - Duluth, MN

\\GO001W2K039GONDataHRSupervisorHRGeneralistShoptikalRecruitingArt for PageShopko Optical 500 x 100; Duluth (MN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Advancement opportunities

Vacation & holidays

Sick leave

Health benefits

Employee assistance program

On the job training

Recognition program

Job summary

Shopko Optical is seeking an Office Assistant to support the Optical center team in Minnesota. You will greet patients, answer calls, book appointments, and manage patient files while handling tasks that don’t affect vision care.

Responsibilities include greeting patients, scheduling, processing billing transactions, and organizing records. The role offers on-the-job training, competitive wages, and benefits to support a healthy work environment.

Qualifications

• High School diploma or equivalent required or preferred.
• Prior office experience is beneficial and helpful.
• Good computer skills and accurate data entry abilities.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately.
• Process transactions in optical billing and POS systems.
• Organize and file patient and customer records.

Skills

Customer service

Organization

Multitasking

Phone handling

Education

High School Diploma or equivalent

Tools

Point of sale systems

Billing software

Basic computer literacy

Job description

Office Assistant Pay rate is $16.00 to $22.40 per hour

POSITION SUMMARY:

Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.

Taking Care of our teams who take Care of our Patients

• Competitive Wages & Sales Incentives
• Immediate Advancement opportunities
• Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
• Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law
• Health & Wellbeing Benefits Medical, Life, Dental, vision, Short- & Long-term Disability
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

• Greet patients and customers
• Answer the telephone in a professional manner
• Book appointments accurately
• Other duties as assigned

OPERATIONAL STANDARDS

• Confirm appointments
• Process transactions in the optical billing and point of sale systems
• Process medical billing information
• Organize and file patient and customer records

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• High School Diploma or equivalent
• Previous experience in an office is preferred
• Basic computer skills
• Able to handle multiple customer interactions/phone calls at a time
• Excellent organizational skills