Office Assistant/Receptionist

Shopko Optical; Alexandria (MN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive wages

Sales incentives

Immediate advancement opportunities

Vacation pay

Volunteer pay paid holidays

Personal day

Sick leave per state law

Health insurance

Dental

Vision

Short- & Long-term disability

Voluntary/Cafeteria offerings

Employee Assistance Program

On the job training & certification

Teammate Recognition Program

Job summary

Shopko Optical in Minnesota is looking for an Office Assistant to support the center team. You will greet patients, answer calls, book appointments, and help maintain patient files and records.

This role emphasizes accuracy, courtesy, and smooth front-desk operations in a fast-paced optical environment. The position offers competitive wages and benefits, with opportunities for on-the-job training and advancement as you gain experience in billing, scheduling, and customer service inside the

Qualifications

• High School Diploma or equivalent is required.
• Previous office experience is preferred.
• Basic computer skills are required.
• Able to handle multiple customer interactions simultaneously.
• Excellent organizational skills and attention to detail are essential.
• Strong interpersonal skills to work cross-functionally.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately.
• Process transactions in optical billing and POS systems.
• Process medical billing information.
• Organize and file patient and customer records.

Skills

Multitasking

Customer service

Communication

Organizational skills

Attention to detail

Interpersonal skills

Lift 10-20 pounds

Education

High School Diploma or equivalent

Tools

POS systems

Billing software

Job description

Office Assistant Pay rate is $15.00 to $21.00 per hour

Office Assistant Pay rate is $15.00 to $21.00 per hour

POSITION SUMMARY

Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.

Taking Care of our teams who take Care of our Patients

• Competitive Wages & Sales Incentives
• Immediate Advancement opportunities
• Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
• Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law
• Health & Wellbeing Benefits Medical, Life, Dental, vision, Short- & Long-term Disability
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program

DUTIES AND RESPONSIBILITIES

CUSTOMER SERVICE

• Greet patients and customers
• Answer the telephone in a professional manner
• Book appointments accurately
• Other duties as assigned

OPERATIONAL STANDARDS

• Confirm appointments
• Process transactions in the optical billing and point of sale systems
• Process medical billing information
• Organize and file patient and customer records

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS

• High School Diploma or equivalent
• Previous experience in an office is preferred
• Basic computer skills
• Able to handle multiple customer interactions/phone calls at a time
• Excellent organizational skills
• Able to work cross-functionally with excellent attention to detail and follow through
• Solid interpersonal relationship skills

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.