Office Assistant/Receptionist - Duluth, MN

Shopko Optical; Duluth (MN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Immediate advancement opportunities

Vacation pay / Holidays / Personal day

Sick pay per state law

Health & Wellbeing benefits

On the job training & certification

Employee recognition program

Job summary

Shopko Optical in Minnesota is seeking an Office Assistant to support the optical center team. You will greet patients, answer phones, book appointments, manage patient files, and assist with non-clinical duties.

This position offers competitive wages, advancement opportunities, and a comprehensive benefits package including vacation pay, holidays, sick leave, and health benefits. Strong organizational and communication skills, basic computer literacy, and the ability to multitask are essential,

Qualifications

• High School Diploma or equivalent.
• Previous office experience preferred.
• Basic computer skills.
• Ability to manage multiple calls and tasks.
• Strong organizational and interpersonal skills.
• Effective written and verbal communication.

Responsibilities

• Greet patients and customers.
• Answer the telephone professionally.
• Book appointments.
• Process transactions in optical billing and POS systems.
• Organize and file patient records.

Skills

Customer service

Multitasking

Organizational skills

Interpersonal skills

Excellent communication

Education

High School Diploma or equivalent

Tools

Billing and POS systems

Job description

Office Assistant Pay rate is $16.00 to $22.40 per hour

Office Assistant Pay rate is $16.00 to $22.40 per hour

POSITION SUMMARY:

Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.

Taking Care of our teams who take Care of our Patients

• Competitive Wages & Sales Incentives
• Immediate Advancement opportunities
• Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
• Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law
• Health & Wellbeing Benefits Medical, Life, Dental, vision, Short- & Long-term Disability
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

• Greet patients and customers
• Answer the telephone in a professional manner
• Book appointments accurately
• Other duties as assigned

OPERATIONAL STANDARDS

• Confirm appointments
• Process transactions in the optical billing and point of sale systems
• Process medical billing information
• Organize and file patient and customer records

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• High School Diploma or equivalent
• Previous experience in an office is preferred
• Basic computer skills
• Able to handle multiple customer interactions/phone calls at a time
• Excellent organizational skills
• Able to work cross-functionally with excellent attention to detail and follow through
• Solid interpersonal relationship skills

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.