Office Assistant - Part time

Reid Health; Richmond (IN); On-site; USD 20,664 - 27,552; Part time

Job summary

Reid Health in Richmond, IN is seeking an Office Assistant to join our gastroenterology team. Under supervision, you will handle front office duties, answer calls, schedule appointments, check in/out patients, and maintain medical records to support quality patient care.

This role requires at least six months of clerical experience, familiarity with medical terminology, and ability to work with EPIC. The position is part-time (24 hours weekly) with daytime hours Tuesday through Thursday,

Qualifications

• Six months of clerical experience with general insurance understanding.
• High School diploma or GED is required.
• Knowledge of medical terminology is preferred.

Responsibilities

• Answer and triage calls, schedule patient appointments, and check in/out.
• Maintain patient records and ensure accurate data entry in EPIC.
• Verify insurance information and collect co-payments where applicable.
• Balance cash drawer and assist with billing questions as needed.
• Prepare new patient charts and file mail and lab results in a timely manner.
• Follow confidentiality and safety policies per Reid Health guidelines.

Skills

Clerical experience

Insurance knowledge

Medical terminology

Customer service

Education

High School Graduate or GED

Tools

EPIC

Job description

4617-RH Gastroenterology

Schedule:

Day Shift. 24 hours weekly. Tuesday, Wednesday, & Thursday. 8:00am - 4:30pm

About The Position

Under the direction of the Provider(s) and Practice Supervisor/Manager, the Office Assistant performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records. This individual works hand-in-hand with the Provider(s) and Practice Manager to achieve quality outcomes for the patient.

Overview Of Responsibilities

• Answer and triage incoming telephone calls, responds to questions, takes appropriate messages, schedules patient appointments or transfers caller as necessary.
• Maintains appointment schedule by scheduling patient based on urgency, length of exam time required, and/or convenience of patient.
• Confirms next day patient appointments by contacting patient reminding of appointment time, maintains correct availability of days and rescheduling as soon as possible.
• Greets patients as they arrive.
• Collects patient co-payments.
• Verifies patient and insurance information following RHPA guidelines. All information to be accurately updated in EPIC.
• Updates chart with copies of current insurance card and patient registration forms.
• Prepares new patient charts as appropriate.
• Pulls chart, attaches patient superbill when applicable and notifies medical assistant or other appropriate party that patient has arrived.
• Verifies insurance coverage, plan benefits coverage, and verifies patient signature on various insurance forms.
• Keep patients informed of delays and explain alternatives when possible.
• Coordinate the business schedule and office schedule for the Provider(s).
• Check out patient by collecting any additional payment due for services rendered if applicable.
• Enter CPT and ICD 10 codes, when appropriate.
• Record and post charges and payments daily, when appropriate.
• Balance cash drawer and prepare deposit for Practice Manager to take to bank.
• Assist patient with billing questions as capable and refer complex problems to the Practice Manager.
• Sorts, distributes, and files appropriate mail, lab results, and transcription, and other patient data via ICs/document management accurately according to timelines established by the practice.
• Process requests for medical records to patients, and other healthcare providers according to timelines established by the practice.
• Performs all duties respectful of confidentiality and safety of all patients, employees, and Providers.
• Adheres to established quality principles and standards established by Reid Health Physician Associates and Reid Health.
• Follows up with patients that canceled/no showed their appointment.
• Monitors patient portal, Payor Coverage Portal, and e-mails daily.

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Education & Experience

• Required Experience: Six months previous clerical experience with a general understanding of insurance preferred, previous work experience in a provider office or medical related position, and knowledge of medical terminology.
• Required Education: High School Graduate or GED equivalent.