Office Assistant

Reid Health; Richmond (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Reid Health is seeking an Office Assistant to perform front office duties in a day shift, Monday–Friday, with no weekends or holidays. Primary responsibilities include answering calls, scheduling appointments, check-in/out, and maintaining patient records.

The role requires six months of clerical experience, familiarity with medical terminology, and a high school diploma or GED. EPIC is used for charting and billing tasks, reinforcing a patient‑centered workflow.

Qualifications

• Six months clerical experience; knowledge of medical terminology preferred.
• High school diploma or GED required.

Responsibilities

• Answer and triage incoming calls and take messages.
• Schedule patient appointments based on urgency and exam time.
• Greet patients and process check-in/check-out.
• Collect co-payments and verify insurance information.
• Maintain patient charts, update insurance cards and registration forms.
• Enter CPT/ICD-10 codes and post charges/payments daily.
• Balance cash drawer and prepare deposits.
• Follow confidentiality and safety guidelines.

Skills

Telephone management

Scheduling

Medical records

Billing support

Education

High School Diploma or GED

Tools

EPIC

IC&S/document management

Job description

Schedule:

Day Shift. Full- Time Coverage between 7:30am-4:30pm Monday -Friday. No weekends or Holidays

About The Position

Under the direction of the Provider(s) and Practice Supervisor/Manager, the Office Assistant performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records. This individual works hand-in-hand with the Provider(s) and Practice Manager to achieve quality outcomes for the patient.

Overview Of Responsibilities

• Answer and triage incoming telephone calls, responds to questions, takes appropriate messages, schedules patient appointments or transfers caller as necessary.
• Maintains appointment schedule by scheduling patient based on urgency, length of exam time required, and/or convenience of patient.
• Confirms next day patient appointments by contacting patient reminding of appointment time, maintains correct availability of days and rescheduling as soon as possible.
• Greets patients as they arrive.
• Collects patient co-payments.
• Verifies patient and insurance information following RHPA guidelines. All information to be accurately updated in EPIC.
• Updates chart with copies of current insurance card and patient registration forms.
• Prepares new patient charts as appropriate.
• Pulls chart, attaches patient superbill when applicable and notifies medical assistant or other appropriate party that patient has arrived.
• Verifies insurance coverage, plan benefits coverage, and verifies patient signature on various insurance forms.
• Keep patients informed of delays and explain alternatives when possible.
• Coordinate the business schedule and office schedule for the Provider(s).
• Check out patient by collecting any additional payment due for services rendered if applicable.
• Enter CPT and ICD 10 codes, when appropriate.
• Record and post charges and payments daily, when appropriate.
• Balance cash drawer and prepare deposit for Practice Manager to take to bank.
• Assist patient with billing questions as capable and refer complex problems to the Practice Manager.
• Sorts, distributes, and files appropriate mail, lab results, and transcription, and other patient data via IC&S/document management accurately according to timelines established by the practice.
• Process requests for medical records to patients, and other healthcare providers according to timelines established by the practice.
• Performs all duties respectful of confidentiality and safety of all patients, employees, and Providers.
• Adheres to established quality principles and standards established by Reid Health Physician Associates and Reid Health.
• Follows up with patients that canceled/no showed their appointment.
• Monitors patient portal, Payor Coverage Portal, and e-mails daily.

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Education & Experience

• Required Experience: Six months previous clerical experience with a general understanding of insurance preferred, previous work experience in a provider office or medical related position, and knowledge of medical terminology.
• Required Education: High School Graduate or GED equivalent.