Office Assistant | Oncology

UPMC; Monroeville (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Monday–Friday daylight schedule

No evenings, weekends, or holidays

Patient-centered team

Job summary

UPMC Hillman Cancer Center is seeking an Office Assistant to support our medical oncology practice in Monroeville, PA. This full-time position focuses on patient intake, scheduling, and information verification in a patient-centered, collaborative environment.

The ideal candidate has experience in an outpatient medical office, can handle high call volumes, and is comfortable with electronic medical records and medical terminology.

Qualifications

• Experience in an outpatient medical office preferred.
• Comfortable with high call volumes.
• Familiarity with electronic medical records and medical terminology.
• Strong interpersonal and administrative skills.

Responsibilities

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient appointments. Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of patient’s arrival, performing appropriate check-in and check-out functions.
• Maintain a clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screen calls, take messages, and provide information.
• Maintain and update current information on physician schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Comply with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/reconciliation, and other tasks.

Skills

Phone handling

Medical terminology

EMR systems

Customer service

Tools

EMR software

Job description

Overview

Make a Meaningful Impact at UPMC Hillman Cancer Center

Are you ready to make a difference in the lives of cancer patients? UPMC Hillman Cancer Center offers a full-time opportunity for an Office Assistant to support our medical oncology practice in Monroeville, PA.

As part of the UPMC Hillman Cancer Center culture, we are a patient‑focused, highly collaborative team that always puts patients first. We’re looking for individuals who are passionate about working in an environment where compassion, teamwork, and patient care truly matter.

Why Choose Us?

• Purpose-Driven Work: Play a vital role in answering phones, patient check-in, and scheduling and managing patient appointments, ensuring timely and compassionate care.
• Work-Life Balance: Enjoy a Monday–Friday daylight schedule—no evenings, weekends, or holidays.
• Patient-Centric Approach: Assist patients both in person and over the phone, providing essential information and collaborating with various departments.
• Ideal Candidate: If you have prior experience in an outpatient medical office, are comfortable with high call volumes, and have a knack for electronic medical records and medical terminology, we want to hear from you!

Responsibilities

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient appointments. Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of patient’s arrival, performing appropriate check-in and check-out functions.
• Maintain a clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screen calls, take messages, and provide information.
• Maintain and update current information on physician schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Comply with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/reconciliation, and other tasks.