Office Assistant

UPMC; Butler (Butler County); On-site; USD 32,000 - 46,000; Full time

Job summary

UPMC Hillman Cancer Center in Butler, PA seeks a full-time Office Assistant to support a medical oncology office. The role focuses on scheduling, patient check-in/out, and maintaining accurate records, with a day-time schedule and no evenings or holidays.

Ideal candidates have at least 1 year of medical office experience, comfort with high call volumes, and familiarity with electronic medical records and medical terminology. Strong communication and computer skills are valuable assets.

Qualifications

• High school diploma or GED is required.
• 1 year work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Word processing and computer experience preferred.

Responsibilities

• Verify necessary information and records in the medical record and scheduling system.
• Schedule, coordinate, and reschedule patient's appointments; relay messages to staff and providers.
• Greet and register patients; provide instructions and directions; manage check-in/out functions.
• Maintain waiting area and reading materials; ensure cleanliness and order.
• Prepare patient charts for upcoming appointments.
• Answer telephone; screen calls; take messages; provide information.
• Update physician schedules to ensure proper scheduling and confirmations.
• Complete paperwork such as encounter forms and referrals; assist billing with information.
• Answer questions regarding appointments and testing.
• Maintain confidentiality of medical records and data.
• Use the automated financial management system for scheduling, verification, charges, and co-pays.

Skills

Communication skills

Phone etiquette

Medical terminology

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR) systems

Job description

Are you ready to make a difference in the lives of cancer patients? Look no further! UPMC Hillman Cancer Center is thrilled to offer an exciting opportunity for a full-time Office Assistant to support our medical oncology office in Butler, PA. If you're passionate about efficient patient care, excellent communication, and contributing to a dynamic team, this role is for you.

Why Choose Us?

• Meaningful Work: As an Office Assistant, you'll play a vital role in making and scheduling patient appointments, ensuring timely and efficient service.
• Work-Life Balance: Enjoy a Monday-Friday daylight schedule-no evenings, weekends, or holidays!
• Patient-Centric Approach: Assist patients both in person and over the phone, providing essential information and collaborating with various departments.
• Ideal Candidate: If you have prior experience in an outpatient medical office, are comfortable with high call volumes, and have a knack for electronic medical records and medical terminology, we want to hear from you!
• Make an Impact: Explore this opportunity and discover how you can positively influence the lives of others while building the career you've always dreamed of.

Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

Qualifications:

• High school diploma or GED is required.
• 1 year work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Word processing and computer experience preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran