Office Assistant III- Animal Services

Unified Government of Wyandotte County; United States; On-site; USD 24,838 - 26,739; Full time

Job summary

The Unified Government of Wyandotte County is seeking a Clerical Support Specialist to assist with dispatching calls for service and providing exceptional customer service. This role involves using Microsoft Office and Chameleon software to perform clerical tasks while engaging with the public.

Applicants must possess a High School Diploma or GED, excellent communication skills, and knowledge of departmental policies. Bilingual candidates (Spanish) are preferred, and the pay ranges from $18.03 to $19.41 per hour.

Qualifications

• High School Diploma or GED is required.
• Excellent communication and customer service skills are essential.
• Knowledge of departmental policies and city geographic locations is expected.
• Bilingual candidates (Spanish) are preferred.

Responsibilities

• Dispatch calls for service and assist customers in person and over the telephone.
• Perform complex clerical work using Microsoft Office and Chameleon software.
• Provide clerical support to administrative and technical staff.
• Execute independent clerical tasks according to procedures.
• Maintain public contact and deliver excellent customer service.
• Perform additional duties as assigned.

Skills

Excellent communication skills

Customer service skills

Knowledge of Microsoft Office

Understanding of departmental policies

Bilingual (Spanish speaking)

Education

High School Diploma or GED

Tools

Microsoft Office

Chameleon shelter software

Job description

Job Description

The primary functions of this position include dispatching calls for service and assisting customers in person and on the telephone, prioritizing complaints and requests for information. This is complex and varied clerical work that involves daily use of Microsoft Office programs and Chameleon shelter software. The role serves as a source of clerical support for administrative, professional, and technical employees and involves performing independent clerical work following significant procedures and sequences. Extensive public contact and excellent customer service are required, and the employee may perform other duties of a similar nature as assigned.

Responsibilities

• Dispatch calls for service and assist customers in person and over the telephone, prioritizing complaints and requests for information.
• Perform complex and varied clerical work using Microsoft Office and Chameleon shelter software.
• Provide clerical support to administrative, professional, and technical employees.
• Execute independent clerical tasks following established procedures and sequences.
• Maintain extensive public contact and deliver excellent customer service.
• Perform other duties as assigned.

Minimum Qualifications

• High School Diploma or GED.
• Excellent communication and customer service skills, including accurate spelling, punctuation, and grammar.
• Knowledge of departmental policies, city ordinances, call prioritization, and city geographic locations.
• Bilingual (Spanish speaking) preferred.

Salary: $18.03 – $19.41 per hour.

The Unified Government of Wyandotte County/Kansas City, Kansas is an Equal Opportunity Employer and values an inclusive workforce.