Dispatch & Clerical Specialist, Customer Service

Unified Government of Wyandotte County; United States; On-site; USD 24,838 - 26,739; Full time

Job summary

The Unified Government of Wyandotte County is seeking a Clerical Support Specialist to assist with dispatching calls for service and providing exceptional customer service. This role involves using Microsoft Office and Chameleon software to perform clerical tasks while engaging with the public.

Applicants must possess a High School Diploma or GED, excellent communication skills, and knowledge of departmental policies. Bilingual candidates (Spanish) are preferred, and the pay ranges from $18.03 to $19.41 per hour.

Qualifications

• High School Diploma or GED is required.
• Excellent communication and customer service skills are essential.
• Knowledge of departmental policies and city geographic locations is expected.
• Bilingual candidates (Spanish) are preferred.

Responsibilities

• Dispatch calls for service and assist customers in person and over the telephone.
• Perform complex clerical work using Microsoft Office and Chameleon software.
• Provide clerical support to administrative and technical staff.
• Execute independent clerical tasks according to procedures.
• Maintain public contact and deliver excellent customer service.
• Perform additional duties as assigned.

Skills

Excellent communication skills

Customer service skills

Knowledge of Microsoft Office

Understanding of departmental policies

Bilingual (Spanish speaking)

Education

High School Diploma or GED

Tools

Microsoft Office

Chameleon shelter software

Job description

The Unified Government of Wyandotte County is seeking a Clerical Support Specialist to assist with dispatching calls for service and providing exceptional customer service. This role involves using Microsoft Office and Chameleon software to perform clerical tasks while engaging with the public.

Applicants must possess a High School Diploma or GED, excellent communication skills, and knowledge of departmental policies. Bilingual candidates (Spanish) are preferred, and the pay ranges from $18.03 to $19.41 per hour.