Office Assistant II

portlandcc; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Portland Community College is hiring for a Transportation and Parking Services Office Assistant II. This full-time role provides customer service to PCC community and stakeholders, handling a range of clerical tasks in a fast-paced environment.

The position requires proficiency in office software, ability to handle payments and data entry, and maintaining department records. It offers opportunities to support campus operations, meetings, scheduling, and intranet/web duties on-site in Oregon.

Qualifications

• Full proficiency in general office functions is required.
• Ability to learn and use a significant level of technical knowledge of the department or area of assignment.

Responsibilities

• Greets customers of the department, or other personnel of the college, by phone, in person or through electronic media.
• Assesses customer needs and explains services, processes, procedures and guidelines.
• Handles requests/transactions or directs the person or matter to the proper sources.
• Assists in resolving problems and ensures satisfactory customer service.
• Processes forms or applications to ensure accuracy and completeness; computes or verifies data, fees or payments, enters data and forwards or files paperwork.
• Uses a computer and a variety of office software applications including word processing, email, and file management.
• Creates documents in Word or uses predefined templates and form letters.
• Creates or maintains files in Excel.
• Creates PowerPoint presentations and uses Access or other databases.
• Assists in creating or maintaining the department's web and intranet pages and uses web publishing software to create documents and other web-based resources.
• Operates office equipment such as printers, copy machines, fax machines.
• Serves as liaison with service and vendor personnel.
• May provide direct or indirect assistance to academic functions and services.
• This includes room or class scheduling, administration of student records, test administration and scoring, supporting counseling/advising services and general support to programs in all areas of the college.
• Coordinates and organizes meetings, and supports other department activities and functions.
• Schedules or obtains use of rooms and sets up rooms and equipment for use.
• Assists in handling personnel or payroll functions, actions, forms and records.
• Assists in handling and tracking of financial matters, including development or maintenance of the department budget, revenue, expenses or other funding sources.
• Assists in developing or revising procedures, practices and forms.
• Attends and participates in meetings and committees and takes minutes or notes and performs follow-up activities.
• May provide administrative support or assistance in certain defined areas to supervisor or other personnel in the office.

Skills

Customer service

Office administration

Communication

Problem solving

Tools

Word

Excel

PowerPoint

Access

Web publishing

Job description

Join our Team at Portland Community College

Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington.

Portland Community College will also ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at [e-mail].

Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. With four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area, our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community.

What You'll Do and Who We Are Looking For

The Transportation and Parking Services Office Assistant II is a full-time position with the Parking Services Office. This position provides customer service to the PCC community, business affiliates and members of the public through frequent face to face and digital interactions. This position performs a variety of research, debt collection, customer service and clerical tasks in a fast-paced office environment with frequent interruptions.

Full proficiency in general office functions is required, as well as the ability to learn and use a significant level of technical knowledge of the department or area of assignment.

Greets customers of the department, or other personnel of the college, by phone, in person or through electronic media.

Assesses customer needs and explains services, processes, procedures and guidelines.

Handles requests/transactions or directs the person or matter to the proper sources.

Assists in resolving problems and ensures satisfactory customer service.

Processes forms or applications to ensure accuracy and completeness; computes or verifies data, fees or payments, enters data and forwards or files paperwork.

Uses a computer and a variety of office software applications including word processing, email, and file management.

Creates documents in Word or uses predefined templates and form letters.

Creates or maintains files in Excel.

Creates PowerPoint presentations and uses Access or other databases.

Assists in creating or maintaining the department's web and intranet pages and uses web publishing software to create documents and other web-based resources.

Operates office equipment such as printers, copy machines, fax machines.

Serves as liaison with service and vendor personnel.

May provide direct or indirect assistance to academic functions and services.

This includes room or class scheduling, administration of student records, test administration and scoring, supporting counseling/advising services and general support to programs in all areas of the college.

Coordinates and organizes meetings, and supports other department activities and functions.

Schedules or obtains use of rooms and sets up rooms and equipment for use.

Assists in handling personnel or payroll functions, actions, forms and records.

Assists in handling and tracking of financial matters, including development or maintenance of the department budget, revenue, expenses or other funding sources.

Assists in developing or revising procedures, practices and forms.

Attends and participates in meetings and committees and takes minutes or notes and performs follow-up activities.

May provide administrative support or assistance in certain defined areas to supervisor or other personnel in the office.

These qualifications, skills and abilities are critical for success in this position. Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

Demonstrates the ability to consistently interpret and apply established transportation & parking policies, regulations, and procedures to customer inquiries and operational duties.

Consistently follows established departmental procedures and standard operating procedures while exercising sound judgment within assigned authority.

Resolves customer concerns, de-escalates conflicts, and appropriately uses department guidelines to elevate issues to management.

Maintains regular attendance, arrives prepared for work, and consistently fulfills assigned work schedules and responsibilities.

Demonstrates accountability by following through on assignments, meeting established deadlines, and completing work accurately and independently.

Communicates clearly and effectively, both verbally and in writing, when explaining policies, procedures, and regulations to diverse audiences.

Manages multiple competing priorities while rem