Office Assistant I

Wilsonart; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Disability coverage (short/long-term)

FSAs and dependent care options

Vision and legal benefits

Gym discounts and wellness clinics

Tuition reimbursement

Job summary

Wilsonart in Dallas, TX seeks an Office I/Customer Service representative to manage customer interactions, enter electronic orders, and respond to inquiries. The role requires entering orders into the internal system and supporting daily order management.

We value attention to detail, proficiency in Microsoft Office, and the ability to multi-task. Join a team focused on service, growth, and contributing to a positive customer experience.

Qualifications

• High School Diploma or GED is required.
• 1+ years experience in a related role.
• Proficiency with Microsoft Office, especially Outlook.
• Strong data-entry skills (10-key).
• Ability to multi-task and follow directions.

Responsibilities

• Enter orders via 10-key into the internal system.
• Answer phone calls and respond to customer inquiries.
• Perform data entry and order management tasks.
• Support day-to-day customer service operations.

Skills

Data entry

Microsoft Office

Customer service

Phone & email communication

Education

High School Diploma or GED

1+ years experience

Tools

10-key data entry

Job description

Position Type: Full time

Win at Wilsonart

At Wilsonart, we don’t just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care.

You’ll be surrounded by teammates who take pride in their work and look out for one another. You’ll have the chance to learn, grow and make a real impact. And you’ll be part of a company that believes winning means helping you succeed at work and in life.

Here, you’ll win with:

Support that keeps you well

• Medical, dental, and life insurance

• Company-paid short- and long-term disability

• FSAs and dependent care options

• Vision and legal benefits

• Gym discounts and wellness clinics

• Tuition reimbursement—for you and your dependents

Opportunities to grow

• Clear paths to promotion and internal mobility
• Training, coaching, and mentorship
• Development programs to support your goals

Time for what matters

• Paid vacation and holidays in your first year
• A culture that respects work-life balance

Job Description:

Position Overview: Office I/Customer Service

Wilsonart, in Dallas, currently has an opening for an Office I/Customer Service representative. This person will work directly with our customers and will be required to enter electronic orders, answer phone calls, respond to customer inquiries, as well as a variety of other tasks as required. This position performs extensive data entry into our internal system. Performs other tasks as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Performs duties in accordance with specific instructions and established work methods
• Enters orders via 10 key into internal system
• Resolves routine questions and problems via phone, email, and occasionally in person
• Supports day-to-day order management
• Assists the needs of the customer
• Performs other tasks as required

KNOWLEDGE, SKILLS & ABILITIES

• Skill in resolving routine questions and problems
• Experience with Microsoft Office Suite, especially Outlook
• Skill in data entry (10 key)
• Ability to follow directions, take notes, and self-start
• Ability to work under direct supervision
• Ability to multi-task, while staying organized

EDUCATION and/or EXPERIENCE

• High School Diploma or GED

EXPERIENCE

• 1+ years experience
• Fifteen semester hours of college in a related field may substitute for the required experience

PHYSICAL DEMANDS

• Sitting in the same location of standing/walking; required to stoop, climb or lift light material (10-20lbs) or equipment
• Located in a comfortable indoor area. Examples: executive, management and support positions.

We’re looking for people who are ready to learn, ready to lead and ready to make a difference. If that sounds like you, you can win at Wilsonart.

Wilsonart is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

Equal employment opportunity, including veterans and individuals with disabilities.