Office Assistant - Gloucester Orthopedic Specialists

Warwick Forest; Gloucester (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health in Gloucester, VA is hiring a Medical Office Assistant to support patient registration and front-desk operations. You will check patients in/out, verify insurance, enter demographics, greet callers, and manage a multi-line phone system.

This role requires strong organizational skills and at least 1 year of medical office experience. The position offers competitive pay based on experience and internal equity, with benefits and opportunities for growth at Riverside Health.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of medical office experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Check in and check out patients.
• Verify insurance eligibility.
• Maintain patient registration data in the system.
• Greet patients and manage multi-line phone system.
• Schedule or reschedule appointments.
• Create and schedule referrals.
• Prepare charts and provide visit information.

Skills

Customer service

Phone etiquette

Appointment scheduling

Medical office experience

Education

High School Diploma or GED

Tools

Patient registration software

Job description

Gloucester, Virginia Hiring Range $16.80 - $21.83/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Responsibilities

• Checking in and checking out patients
• Verifying insurance eligibility
• Maintaining patient registration by properly entering and updating patient demographics within the patient registration software
• Greeting patients while answering multi-phone lines
• Scheduling/rescheduling appointments
• Creating/scheduling referrals
• Completing chart prep and providing information to and for the patients

May be asked to float to other practices within the region providing support as needed.

What you will do

• Ensures all patients' registration and demographics information is correct and updated as needed.
• Completes check-in and check-out in a timely manner.
• Collects payments from patients regarding appointments, forms, or past due balances.
• Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor's illness, meetings, or vacation.
• Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
• Promotes the Riverside Care Difference through exceptional customer service.
• Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
• Manages patient expectations with clear explanations.
• Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
• Practices warm transfer and proper on-hold techniques.
• Maintains referrals and insurance information.
• Obtains referrals or schedules referrals upon receipt from referring location.
• Ensures referrals are attached with an approved insurance authorization.
• Obtains insurance authorizations as necessary.
• Recommends to practice manager any process improvements needed to improve quality of service.
• Maintains appearance and cleanliness of the reception area.
• Actively engages in team huddles and staff meetings.

Qualifications

Education High School Diploma or GED

Minimum (Required) Experience 1 year Medical Office experience (Preferred)

Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.