Office Assistant Family Medicine

AdventHealth Hendersonville; Royal Pines (NC); On-site; USD 21,000 - 34,000; Part time

Job summary

AdventHealth Arden, NC is seeking a PRN Day shift patient services representative to join the team. You will facilitate medical record requests, greet patients, collect insurance information, verify coverage, and schedule appointments to minimize no-shows.

This role requires attention to detail, accuracy in documentation, and friendly, professional patient interaction. Minimum High School Grad or Equiv is required, with 1+ years related experience preferred.

Qualifications

• High School Grad or Equiv [Required].
• 1+ years related experience [Preferred].

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely. Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule:

PRN

Shift:

Day (United States of America)

Address:

15 Skyland Inn Dr

City:

Arden

State:

North Carolina

Postal Code:

28704

Job Description:

Location: 15 Skyland Inn Drive Arden, NC 4th Floor

Shift: PRN Days

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Other duties as assigned Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner. Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely. Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Knowledge, Skills, and Abilities:

• N/A

Education:

• High School Grad or Equiv [Required]

Field of Study:

• N/A

Work Experience:

• 1+ years related experience [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements:

Please click the link below to view work requirements Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.20 - $24.32

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.