Medical Office Assistant

AdventHealth; Calhoun (GA); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Benefits from Day One

403-B Retirement Plan

Paid Time Off from Day One

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Calhoun, GA is seeking a compassionate Administrative Support with a focus on medical records. This full-time, day-shift role requires Mon-Fri, 8am-5pm, and involves facilitating medical record requests, obtaining authorizations, collecting copays, and scheduling appointments.

You will greet patients, answer calls, verify insurance, and distribute documents in the AMR system, supporting smooth patient care.

Qualifications

• High school diploma or equivalent required.
• Customer service and communication skills essential.
• Experience with medical records and scheduling preferred.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Obtains insurance authorizations and verifies coverage.
• Collects copays/deductibles and manages patient payments.
• Greets patients and handles calls in a friendly, timely manner.
• Schedules and confirms appointments to reduce no-shows.

Skills

Customer service

Communication

Medical records

Scheduling

Cash handling

Education

High School Diploma

Tools

Microsoft Office

EMR systems

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

100 Hospital Ct

City

Calhoun

State

Georgia

Postal Code

30701

Job Description

Schedule: Full Time Shift: Requires full availability for Mon-Fri, 8am-5pm. Facilitates medical record requests accurately and timely. Assists with daily closing procedures. Other duties as assigned. Greets and directs patients in a friendly, welcoming, and timely manner. Demonstrates knowledge of department policies and procedures to assist patients appropriately. Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call. Consistently responds to patient requests in a timely and professional manner. Collects required documents such as insurance cards and photo IDs for encounters. Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate. Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely. Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status. Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy. Establishes patient payment plans as required by department policy. Processes patient referrals accurately and timely.

Education

• High School Grad or Equiv [Required]

Work Experience

• 1+ years related experience [Preferred]

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$15.14 - $24.22

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.