Office Assistant - Clinic

Baylor St Luke's Medical Group; Sugar Land (TX); On-site; USD 27,000 - 38,000; Full time

Job summary

CommonSpirit Health in Sugar Land, TX seeks an Office Assistant to provide comprehensive administrative and patient-facing support, ensuring efficient clinic operations and high-quality service. You will manage check-ins, medical record handling, billing support, and referrals coordination within a busy healthcare environment.

The role requires strong organizational skills, proactive problem-solving, and a commitment to accurate, timely support for leadership and patients.

Qualifications

• High School Diploma or GED required at hire.
• 2 years related experience in a healthcare environment required at hire.

Responsibilities

• Perform patient check-in at the time of visit and complete all paperwork to ensure efficient admitting.
• Copy/scan patient records and insurance information into the EMR system.
• Perform patient check-out including pricing, coding of procedures, and documentation for each service.
• Collect patient payments and answer routine insurance and billing inquiries.
• Answer phone calls, confirm next day appointments, verify insurance coverage, and communicate required documentation to patients.
• Gather, verify, and process referrals, authorizations, and pre-certifications with physicians, patients, and payers.

Education

High School Graduate

High School GED

Job description

Job Summary and Responsibilities

As our Office Assistant, you will be an integral contributor to our operational success, providing comprehensive support to leadership and ensuring an environment of efficiency and high-quality service.

Every day, you will facilitate the streamlined operation of the office, managing diverse administrative functions and cultivating effective internal and external communication networks.

To thrive in this critical role, you will demonstrate exceptional organizational acumen, a proactive and resourceful approach to problem-solving, and an unwavering commitment to anticipating needs and delivering accurate, timely support.

• Perform patient check-in at the time of visit; interviews patients and completes all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance.
• Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system.
• Perform patient check-out including pricing services, coding of procedures performed, and diagnosis on charge, to accurately support the need and documentation for each service.
• Collect patient responsibility payments, and answer routine patient insurance and billing inquiries.
• Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules.
• Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers.

Job Requirements

Required

• High School Graduate, upon hire or
• High School GED, upon hire and
• 2 years related experience in a healthcare environment., upon hire

Preferred

• None, upon hire

Where You'll Work

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Pay Range

$19.49 - $27.52 /hour