Child Support-Administrative Specialist

Eau Claire County; Eau Claire (WI); On-site; USD 32,000 - 46,000; Full time

Job summary

Eau Claire County seeks an Administrative Specialist for the Child Support Agency to greet customers, answer calls, and provide information and forms. You will manage records, perform data entry in KIDS, and prepare reports for directors and staff.

Notary duties are included, along with scheduling and supplies management. Ideal candidates will have a high school diploma, at least a year in an office setting serving the public, and the ability to obtain a background check and fingerprinting

Qualifications

• High school diploma or equivalent required.
• One year of office experience handling public interactions.
• Must pass Department of Justice background check and fingerprinting.

Responsibilities

• Greet customers in person and on the phone; respond to inquiries about child support issues.
• Process applications, referrals, and necessary documents; prepare correspondence and reports.
• Maintain and organize case files; enter and retrieve data in KIDS; maintain records and prepare reports.
• Assist with scheduling, travel arrangements for trainings, and ordering office supplies.
• Assist with notary duties and acting as Notary for the agency and public.

Skills

Customer service

Reception duties

Data entry

Notary knowledge

Microsoft Word

Microsoft Excel

Education

High school diploma or equivalent

Tools

KIDS system

Microsoft Word

Microsoft Excel

Job description

The Administrative Specialist – Child Support performs office reception and clerical support duties for Child Support Agency staff including answering central telephone console, responding to requests for information, providing necessary applications for service, referring customers, and preparing correspondence and reports. This position acts as the face of the Child Support Agency by greeting all customers via phone or in-person and providing responsive, courteous, and efficient service.

Interviews will be held on Tuesday October 13th, 2026.

• Demonstrates positive customer service; greets the public at the receptionist counter; uses multi-line telephone to answer incoming calls; responds to questions and assists clients regarding child support issues; sends out child support applications within designated timeline; advises callers of necessary documents required to accomplish desired results; refers public to appropriate agencies depending on their needs.


• Follows standard office practices and procedures to sustain effective department operations; prepares and coordinates all correspondence, reports, and charts requested by Child Support Director, Assistant Corporation Counsel, and Child Support Specialists; scans documents to and manages electronic case files for the Child Support Coordinator and Director; sorts and distributes incoming mail, voicemail, and faxes; assists with scheduling meetings, planning departmental events, and making travel arrangements for trainings and conferences; orders and maintains inventory of office supplies, genetic testing supplies, and forms; maintains and monitors invoices for office supplies and printing services.


• Reviews and manages multiple projects with minimal supervision to expedite workflow and achieve greater departmental performance and productivity; adapts to changes in priority to meet deadlines.


• Operates personal computer to enter, retrieve, and complete data entry using standard and specialized software and online programs; documents all interactions with customers in the State of Wisconsin Kids Information Data System (KIDS); utilizes Microsoft Word and Excel software and KIDS to maintain up-to-date records and prepare/create reports; requests birth cost information from electronic data system and records responses received; enters and updates addresses, employment information, general testimonies, and dispositions postmaster verifications in KID; prepares voluntary paternity acknowledgment forms; processes health insurance information forms accurately in KIDS for reimbursement.


• Performs various records management duties complying with established guidelines; creates new paper files; prepares retention, destruction, and preservation schedules; coordinates arrangements for the proper treatment of records.


• Performs queries, compiles data, and generates accurate reports for departmental staff; runs daily, weekly, monthly, quarterly, and annual case management reports and distributes such reports to the assigned workers.


• Receives, documents, and distributes pro-se motions and stipulations applying knowledge of legal terminology, court orders, and legal procedures.


• Sets up and assists with audio/visual equipment.


• Acts as Notary for the Child Support Agency and general public.


• Performs other related duties as required or assigned.

• High school diploma or equivalent.


• One (1) year of experience in an office setting primarily performing standard office support duties and involving working and communicating with the public.


• Appointment will be conditional upon successful completion of a Department of Justice criminal background check and fingerprinting.


• Must have valid driver’s license, an acceptable driving record, and access to private transportation for work-related duties.


• Must possess and maintain personal automobile insurance in the amount of $100,000/$300,000.


• Notary Public or eligibility to become a Notary Public within six (6) months of hire and maintain thereafter during employment.

• Keyboarding skills of 55 wpm.


• Previous clerical experience dealing with the legal community.


• Training or experience in de-escalation and motivational interviewing techniques.


• Work related experience using social media outlets such as Facebook, Twitter, and LinkedIn for business use.