Office Assistant 3 - iCoach - Lynwood

Washington State Department of Correction; Lynnwood (WA); On-site; USD 43,000 - 57,000; Full time

Benefits offered by this job

Free ORCA card

Job summary

The Washington State Department of Corrections seeks an Office Assistant 3 (OA3) for the Community Corrections Division in Lynnwood, WA. The role supports the iCoach team with day-to-day administrative tasks, data entry, and document preparation.

Qualifications include a high school diploma or GED, six months of clerical experience, and a valid Washington driver’s license. The position offers a standard full-time schedule and access to agency benefits.

Qualifications

• High school diploma or GED equivalent.
• Six months of clerical experience including basic knowledge of Word, Outlook, and Excel.
• Must possess and maintain an unrestricted driver’s license valid in Washington state.

Responsibilities

• Provide administrative and office support to the Regional iCoach Transition and Resource Unit.
• Regular contact with people by telephone, in person, writing, or virtual platforms; manage a multi-line phone system.

Skills

Word

Outlook

Excel

Clerical experience

Driver's license

Education

High school diploma or GED

Job description

Office Assistant 3 (OA3) Community Corrections Division

Lynnwood, WA

[DOC WFSE Monthly Salary Range 39: $3,849.00 to $5,124.00]

• If you are viewing this posting from an external job site (such as Indeed), copy/paste and search via the following link to apply directly to this and other positions within our agency: https://www.governmentjobs.com/careers/washington/doc
• Our agency offers a free ORCA card to all employees whose permanent duty station is assigned in King, Pierce, and Snohomish counties.
• Interviews for this recruitment are expected to place the week of 10/12/2026.

DOC's mission is to improve public safety by positively changing lives.

Our agency is looking to fill a full-time, permanent Office Assistant (OA3) vacancy within the Community Corrections Division. This position works for the iCoach Transition and Resource Unit located at the Lynnwood Field Office, 18710 33rd Ave. W, Lynnwood, WA 98037.

iCoach (individualized, Community-oriented, accountability, collaborative help) aims to positively impact supervised individuals by using responsivity and coaching through increased supervisory engagement and relationship building with those they supervise.

Under general supervision from the Community Corrections Supervisor (CCS) for the Westside iCoach team, this position will aid and support the CCS, iCoach Transition and Resource Corrections Specialists, and other stakeholders with day-to-day duties and general office/administrative support. Work hours: Monday-Friday, 8:00 am to 5:00 pm.

We are looking for teammates who share our vision of public service and are committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our community and our agency. If you have a passion for service - review, decide, and apply!

Provide administrative and office support to the Regional iCoach Transition and Resource Unit.

• Regular contact with people by telephone, speaker phone, in-person, in writing, Microsoft Teams, or other virtual platforms.
• Manage a multi-line phone system.

Assist Corrections Specialists 3s (CS3s), Community Corrections Officers (CCOs), and Community Corrections Supervisor (CCS) in a wide variety of tasks to include filing, accessing and generating reports, tracking information, retrieving/entering data, providing information, etc.

• Develop and maintain tracking systems to trace data, and documents.
• Prepare and organize documents for CS3/CCS review and distribution to other groups/agencies/counties. Schedules appointments and meetings when requested or on a regular basis.
• Use independent judgement in setting priorities, work methods, and revisions.
• Plan, coordinate and execute office activities, to include stakeholder meetings, committees, councils, and use of conference room space.

Daily use of various computer programs and applications.

• Database entry and retrieval from various systems, such as OMNI (Offender Management Network Information) and OnBase.
• Evaluate and revise forms for internal use by utilizing Excel, Word, Adobe, and Visio.
• Prepare graphs, tables, and charts.
• Maintain and update manuals and references.
• Use cloud-based platforms to assist in referral/resource management.

Other duties as assigned.

Required Qualifications

• High school diploma or GED equivalent.
• Six months of clerical experience to include basic knowledge of Microsoft Word, Outlook, and Excel.
• And must possess and maintain an unrestricted driver's license valid in the state of Washington.

The successful candidate will possess the following skills and abilities

• Maintain regular and reliable attendance.
• Must respect and maintain confidentiality.
• Ability to assist individuals with various criminal backgrounds.
• Ability to navigate internal databases and a variety of computer platforms/applications.
• Ability to proofread written material and identify and correct errors in sentence structure, grammar, and punctuation.
• Ability to communicate effectively and clearly to staff, incarcerated/supervised individuals, stakeholders, and the public.

Vision

Working together for safer communities.

Mission

Improving public safety by positively changing lives.

Our Commitment

To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.

For more information about our agency, visit our Mission & Vision.

WA State Department of Corrections (DOC) is an equal opportunity employer

and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability.

IMPORTANT NOTES

• This recruitment may be used to fill more than one position. If this position is represented by the Washington Federation of State Employees (WFSE), this recruitment may be used to fill additional positions up to sixty days after all listed positions have been filled.
• References: A minimum of three professional references with a valid email and phone number for each is required. Although current and recent supervisors are preferred, a professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, include non-related professionals, such as educators or other professional associates. If you are entering your references in the online application (preferred), complete the following fields:
  • First and Last name
  • Title (include their relationship to you, for example: Field Administrator, former supervisor)
  • Phone
  • Email
  • Address Line 1 (list the name of the reference's organization)
• Salary is based on skills and abilities that apply to the primary functions of the role and/or years of experience and is decided at the time a final offer of employment is made. The salary range listed in the job posting includes steps A-M. Within a permanent salary range, step M is a longevity step, it is typically gained six years after being assigned to step L.
• Work with or near incarcerated or supervised individuals: This position may work directly with or near incarcerated or supervised individuals in a potentially hazardous setting. Take this into account before applying.
• Background and criminal record history checks will be conducted prior to employment. Information gathered may not preclude employment, but it will be considered in determining your suitability for the position.
• Pre-employment drug test: A drug test may be administered as part of the pre-employment process. Applicants who test positive for a controlled substance may be disqualified from consideration.
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure you could expect in this position.
• Verification Form I-9: The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of Form I-9’s list of acceptable documents. Note: DOC does not use E-Verify. We are not able to partake in STEM Optional Practice Training (OPT).
• Foreign equivalent degrees: If your degree was awarded outside the United States, you may be required to provide a credential evaluation report if your education is used to meet the minimum requirements. Request a report from www.wes.org and www.aice-eval.org.
• Represented position: This position is represented by the Washington Federation of State Employees (WFSE).

Telework Details

This position may be allocated for telework up to two days each week. Employees must use a reliable internet or cellular hotspot service at an authorized location within the state of Washington. Employees with an approved telework agreement in place are expected to perform assigned duties in a safe manner, take proper care of all state-issued equipment, and maintain confidentiality. You will be required to commute to a DOC facility or field office as business requires, which may include components of the onboarding and training process. Details will be provided before hire.

What We Offer

Your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides a generous retirement plan and comprehensive family insurance for medical, dental, and vision, additional perks might include:

• Fourteen to twenty-five paid vacation days per year (depending on years of service and in accordance with the collective bargaining agreement (CBA) if a represented position)
• Eight hours of paid sick leave per month
• Twelve paid holidays per year (includes one personal holiday)
• One personal leave day per year (in accordance with the CBA)
• Flexible Spending Account (FSA)
• Dependent Care Assistance Program (DCAP)
• Deferred CompensationProgram (DCP)
• And more! Visit our benefits page for more information.

Retirement Options

State employees are members of the Washington Public Employees’ Retirement System (PERS). New employees have the option of two employer-contributed retirement programs within PERS. For additional information, refer to the Department of Retirement Systems or call 800-547-6657.

For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.