Office Assistant 2 (PCN 07-3011)

State of Alaska; Anchorage (AK); On-site; USD 40,000 - 46,000; Full time

Job summary

The State of Alaska, Division of Workers’ Compensation, is seeking an Office Assistant 2 in Anchorage. The role provides administrative/clerical support to attorneys, medical providers, and hearing officers, including mail, phones, and document handling.

Qualifications include a high school diploma or equivalent and at least one year of clerical experience; substitutions with education are allowed. On-site work in midtown Anchorage with parking is provided.

Qualifications

• High school diploma or the equivalent.
• One year of clerical experience (greeting clients, answering phones, typing, filing, sorting mail, entering data, handling payments, making change, or maintaining logs).
• Education substitution allowed: college coursework can substitute for experience at defined rates.

Responsibilities

• Open and distribute mail.
• Answer the main phone line.
• Distribute documents in the electronic file system.
• Maintain office supplies.
• Lookup case information to assist with attorneys, medical providers, hearing officers, and professionals.

Skills

Accountability

Attention to Detail

Flexibility

Teamwork

Customer Service

Education

High School Diploma or GED

Job description

Job Description

This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

Effective July 1, 2026 the wage for this position increased by 3%. The wage listed in this job posting reflects the increase.

Recruitment Extension Notice

The recruitment period for this vacancy has been extended to allow for a larger applicant pool. If you have already applied there is no need to reapply.

Attention Alaska Residents!

The Department of Labor and Workforce Development, Division of Workers Compensation, is recruiting for an
Office Assistant 2 located in Anchorage!
No Cover Letter Required!

Position Details

This position is in the General Government Unit (GGU) at a Range 10.

What You Will Be Doing

This position provides administrative/clerical assistance to the Anchorage Workers’ Compensation office. Responsibilities include opening and distributing the mail, answering the main phone line, distributing documents in our electronic file system, maintaining office supplies, looking up case information to assist with administrative support to attorneys, medical providers, hearing officers and other professionals.

Our Mission, Values, And Culture

The Division of Workers’ Compensation is the agency charged with administering the Alaska Workers’ Compensation Act fairly and impartially to ensure the quick, efficient and predictable delivery of medical and indemnity benefits to injured workers at a reasonable cost to employers and insurance carriers. This position provides mission-critical clerical support to the Division.

Benefits Of Joining Our Team

This is a great stepping-stone position, as the chosen candidate will have lots of opportunities for cross‑training. Workers’ Compensation is a Division that fosters growth, and from this position, it would be easy to advance in whatever administrative or programmatic field catches your interest. The work is fun and fulfilling, with plenty of variety in the daily work.

The Working Environment You Can Expect

Our office is located in the midtown area, conveniently close to various restaurants and shops. We offer ample free parking, and the building is solely occupied by Department of Labor and Workforce Development employees.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
• Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

To view the general description and example of duties for the position, please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

High school diploma or the equivalent.

AND

One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Substitution

Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

Special Note

"High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.

Some position in this class may require skill in typing. Recruitment and selection may include this requirement.

Additional Required Information

• PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY**

This Recruitment Is For Alaska Residents Only

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

Documents Required At The Time Of Interview

• A copy of your last two (2) performance evaluations.

Legal Employment

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in