Office Assistant 2 (12-1487)

Public Safety; Fairbanks (AK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive health benefits

Retirement benefits

Paid personal leave

12 paid holidays

Job summary

Alaska Department of Public Safety is seeking a detail-oriented administrative professional to provide clerical support for the D Detachment in Fairbanks. This OA2 position will handle non-emergency calls, greet the public, and process reports and sensitive forms with accuracy.

The role emphasizes superior customer service, data entry, and proficient use of Microsoft Office in a high-paced environment. Alaska residency is required for employment consideration.

Qualifications

• High school diploma or GED (education substitution allowed)
• One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Responsibilities

• Answer non-emergency incoming business lines and greet the public.
• Process reports including criminal history requests and Sex Offender Registration forms.
• Provide exceptional customer service and organizational support as the first point of contact at D Detachment.

Skills

Clerical tasks

Greeting clients

Data entry

Microsoft Office

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Excel

Job description

Job Description

This recruitment is open to Alaska Residents only.

Applicants must meet Alaska Residency Requirement in order to be considered for employment at this time.

WHAT YOU WILL BE DOING:

This position is responsible for assisting the public and clerical support for "D" Detachment including but not limited to answering all non-emergency incoming business lines, greeting the public, extensive report processing to include criminal history requests and processing Sex Offender Registration forms. This OA2 position is the first point of contact with the general public and requires exceptional customer service abilities and organizational skills.

OUR ORGANIZATION, MISSION, AND CULTURE:

The Alaska State Troopers' (AST) mission is to preserve the peace, enforce the law, prevent and detect crimes, and protect life and property. As a member of AST, you will be instrumental in ensuring this mission is met by providing direct support for the D Deatchment's Troopers and civilian personnel.

THE BENEFITS OF JOINING OUR TEAM:

As a member of one of the most unique law enforcement agencies in the nation, you will be part of a team that embraces the core values of loyalty, integrity, courage, compassion, leadership and accountability. In this busy office, you will work with a phenomenal team of professionals, both civilian and commissioned.

• competitive health and retirement benefits
• paid personal leave with generous leave accrual
• eleven (12) paid holidays

THE WORKING CONDITIONS YOU CAN EXPECT:

This position is located in the Fairbanks AST Headquarter’s building, at 1979 Peger Road. A successful candidate will need to be comfortable working with a diverse population. The in-person public contact occurs between a glass barrier. The work environment consists of a high-performance team and as such we seek someone with solid judgement, objective reasoning, excellent organization skills and someone who enjoys challenges.

WHAT WE ARE LOOKING FOR:

Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others relates well to people from varied backgrounds and different situations: and is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Attention to detail while working under pressure in a fast-paced environment to ensure accurately entering data into multiple systems, reviewing documents, handling payments while demonstrating strong organizational skills and multi-tasking.

Experience working with and maintaining the integrity of confidential/sensitive information.

Customer service experience, anticipates and meets the needs of both internal and external customers. Dealing with service along with skills in establishing and maintaining cooperative relationships with others.

Proficiency using Microsoft Office applications (Word, Outlook, Excel) and related business/office software to accomplish work duties.

IF THIS POSITION EMBODIES YOUR STRENGTHS, PLEASE CONSIDER JOINING OUR TEAM.

MORE INFORMATION:

More information about the Department of P

ublic Safety can be found on our website:

http://dps.alaska.gov/

MINIMUM QUALIFICATIONS

• High school diploma or the equivalent.
• One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

SUBSTITUTION:

Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

SPECIAL NOTE:

"High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.

Some position in this class may require skill in typing. Recruitment and selection may include this requirement.

ADDITIONAL REQUIRED INFORMATION

OVER LETTER

A cover letter is NOT required for this position.

Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

AT TIME OF INTERVIEW:

If available, two (2) of your most recent performance evaluations.

Three (3) professtional references with current phone numbers, at least one (1) must be from a current supervisor.

A copy of academic transcripts (unoffical are okay, please ensure that the institution name/URL is listed on the transcrips) to verify that you meet the minimum qualifications

BACKGROUND CHECK

This position requires the incumbent to submit to a fingerprint based criminal history background check. Due to the sensitive nature of this position, and required access to APSIN, an applicant with criminal convictions will not move forward in the selection process.

CONFIDENTIALITY AGREEMENT

The successful candidate will be required to read, understand, and agree to via signature, an agreement of confidentiality concerning the work commonly encountered within the Department of Public Safety to qualify for this position.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer’s name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selec