Office Assistant

Mount Rogers Community Services Board; Wytheville, Northern (VA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Mount Rogers Community Services Board is seeking an Office Assistant to provide support within the assigned facility. Responsibilities include reception, fee collection, and records management in the EHR system.

The role requires strong communication, organizational, and data-entry skills, with the ability to work independently or in a team and to maintain security of the facility.

Qualifications

• Experience in general office administration.
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• Strong communication and organizational skills.

Responsibilities

• Reception duties: answer phones, relay messages, greet visitors and direct them as needed.
• Handle daily reimbursements, deposits and fee collections.
• Maintain and update records in the electronic health record system.
• Ensure facility security at opening and closing times.
• Support day-to-day operations including scheduling, purchases, and reporting.
• Attend trainings and meetings; keep required trainings up to date.
• Demonstrate proficient typing, data collection and computer use.
• Communicate effectively and work independently or as part of a team.

Skills

Typing skills

Data collection

Computer skills

Oral and written communication

Office procedures

Office machines

Organizational skills

Time management

Interpersonal skills

Teamwork

Tools

Electronic Health Record

Job description

Office Assistant position provides support services within assigned facility. Assists in the day to day business operations.

Maximum of Eight

ESSENTIAL FUNCTIONS:

• Reception - Answer telephone, fax information, take and distribute messages for staff. Greet individuals and accompanying caregivers, vendors, guests and other staff directing them to the appropriate location. The opening, date stamping, and distribution of mail. Provide contact information for community resources.
• Reimbursement - Collect and receipt fees, and make daily bank deposits. Reconcile money drawer daily. Conduct financial interviews with clients in order to assess/collect fees for services. Obtain individuals' payer information for the purpose of verifying benefits and coverage. Complete documentation regarding collection attempts.
• Records Management - Manage individuals' information in the electronic health record in accordance with agency and regulatory requirements. Scan and attach information into the individuals' electronic health record. Process requests for record information, after approval from Center Director, and within 10 days of receipt.
• Facility Security - Secure the facility at opening and closing; Assure that all monies, doors, windows, are locked at the end of each day.
• Assist in day to day operations which may vary by facility but may include: managing clinical staff's schedules, as well as reschedules and appointments not kept; manage facility's vehicle and hot spot logs; make appointment reminder calls; submit charge account documentation to the administrative office; submit work orders as needed; purchase and order supplies as needed; complete daily schedule reviews; assist in generating reports as needed; complete Rapid Access administrative Assessments.
• Meetings/Trainings - Attend meetings held for a variety of purposes, including in-service trainings. Keeps mandatory training up-to-date.
• Good typing, data collection and computer skills
• Good oral and written communication skills
• Knowledge of office procedures and office machines
• Good organizational and time management skills
• Ability to interact with people in a positive and supportive manner
• Ability to work independently and as a team member

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