Office Assistant

Mount Rogers Community Services Board; Galax (VA); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Mount Rogers Community Services Board is seeking an Office Assistant to provide front-desk support, answer phones, manage mail, and assist in day-to-day operations across the facility. The role includes handling scheduling, records handling, and coordinating with staff and caregivers.

Responsibilities emphasize accurate data entry, use of electronic health records, and interaction with clients and visitors.

Responsibilities

• Answer telephone, greet visitors, route messages and direct to proper locations
• Collect and receipt fees, make daily deposits, reconcile money drawer
• Manage electronic health records and attach relevant information
• Secure the facility at opening and closing, ensure doors/windows are locked
• Assist in day-to-day operations including staff schedules, vehicle and log management, reminder calls, and reports
• Attend meetings and trainings, maintain up-to-date mandatory training
• Maintain good typing, data collection and computer skills
• Maintain good oral and written communication skills
• Understand office procedures and office machines
• Demonstrate strong organizational and time management skills
• Interact positively and work both independently and as a team member

Job description

Office Assistant position provides support services within assigned facility. Assists in the day to day business operations.

ESSENTIAL FUNCTIONS: (Maximum of Eight)

• Reception - Answer telephone, fax information, take and distribute messages for staff. Greet individuals and accompanying caregivers, vendors, guests and other staff directing them to the appropriate location. The opening, date stamping, and distribution of mail. Provide contact information for community resources.
• Reimbursement - Collect and receipt fees, and make daily bank deposits. Reconcile money drawer daily. Conduct financial interviews with clients in order to assess/collect fees for services. Obtain individuals' payer information for the purpose of verifying benefits and coverage. Complete documentation regarding collection attempts.
• Records Management - Manage individuals' information in the electronic health record in accordance with agency and regulatory requirements. Scan and attach information into the individuals' electronic health record. Process requests for record information, after approval from Center Director, and within 10 days of receipt.
• Facility Security - Secure the facility at opening and closing; Assure that all monies, doors, windows, are locked at the end of each day.
• Assist in day to day operations which may vary by facility but may include: managing clinical staff's schedules, as well as reschedules and appointments not kept; manage facility's vehicle and hot spot logs; make appointment reminder calls; submit charge account documentation to the administrative office; submit work orders as needed; purchase and order supplies as needed; complete daily schedule reviews; assist in generating reports as needed; complete Rapid Access administrative Assessments.
• Meetings/Trainings - Attend meetings held for a variety of purposes, including in-service trainings. Keeps mandatory training up-to-date.
• Good typing, data collection and computer skills
• Good oral and written communication skills
• Knowledge of office procedures and office machines
• Good organizational and time management skills
• Ability to interact with people in a positive and supportive manner
• Ability to work independently and as a team member

U. S. Patents 7,080,057; 7,310,626; 7,558,767; 7,562,059; 7,472,097; 7,606,778; 8,086,558 and 8,046,251.