Office Assistant

Homewell Care Services of Maryland; Towson (MD); On-site; USD 22,000 - 33,000; Part time

Job summary

HomeWell Care Services of CA Northern Bay Area seeks an Office Assistant/HR Coordinator to support recruitment, onboarding and ongoing caregiver administration. The role maintains personnel files, ensures regulatory documentation, conducts pre-screens and interviews, and coordinates orientation and training for caregivers.

The position requires strong communication, organizational skills, and the ability to manage multiple tasks. Part‑time, approx.

Qualifications

• High school graduate required.
• Two years of related experience; knowledge of HR, scheduling and/or health care preferred.
• Excellent written and verbal communication skills; telephone etiquette and customer service orientation.
• Exceptional organizational skills; able to follow through and use various technologies.
• Ability to take initiative, solve problems and use sound judgment.
• Ability to work under pressure and manage multiple demands.
• Professional business image.
• Must pass a criminal background check.
• Basic computer and Microsoft Office capabilities.
• CPR FIRST AID and TB test required to cover assignments.

Responsibilities

• Create and post online job ads.
• Source applicants on resume databases and social media.
• Attend and/or host job fairs.
• Promote caregiver referral program.
• Process applications and inquiries; ensure all requirements are met.
• Conduct pre-screens and interviews; provide hiring recommendations.
• Schedule orientation; collect and verify documents.
• Provide comprehensive orientation for new caregivers; share agency history and mission.
• Collect new hire paperwork and ensure proper documentation.
• Create and load caregiver data into CRM; assign training and monitor completion.
• Ensure background checks and motor vehicle records are processed prior to placement.
• Track document expirations and required continuing education.
• Conduct caregiver stay interviews and report incidents.
• Audit caregiver files for regulatory compliance.
• Answer phones, file, scan, mail; organize documentation.

Skills

Excellent written and verbal comms

Customer service orientation

Organizational skills

Problem solving

Basic computer skills

Microsoft Office proficiency

Education

High school graduate

Tools

Microsoft Office

Job description

Office Assistant

The HR Coordinator-Office Assistant is responsible for maintaining a pool of eligible caregivers needed to meet the agency’s growing client census and service hours. This is accomplished through continual recruiting, hiring and orientating of qualified caregivers. In addition, this position performs various human resource functions for agency caregivers, including such task as employee relations and retention, personnel file management, monitoring of documentation, certification and/or training needed to remain eligible for placement, conducting performance evaluations and disciplinary meetings, and documenting various employment related events. This position requires at least 20 hours in office to assist Operations Manager with day to day activities such as phone inquiries, mailing and filing

MINIMUM QUALIFICATIONS

• High school graduate.
• Two years of related experience; knowledge of HR, scheduling and/or health care preferred.
• Must possess excellent written and verbal communication skills, telephone etiquette, and be able to interact effectively with persons from diverse backgrounds with a strong customer service orientation.
• Must possess exceptional organizational skills and follow-through and be comfortable utilizing various technologies and computer programs.
• Able to exercise initiative, problem solve and apply sound judgment.
• Able to work under pressure and manage multiple demands simultaneously.
• Must present a positive and professional business image.
• Must pass a criminal background check.
• Must have basic computer and Microsoft Office capabilities
• Must have CPR FIRST AID and TB test to be able to help cover assignments

ESSENTIAL DUTIES AND RESPONSIBILITIES

RECRUITMENT/HR

• Creating and posting online job ads.
• Sourcing potential applicants on resume databases and social media sites.
• Attending and/or hosting job fairs.
• Promoting the agency’s employee referral program to current caregivers.
• Process applications/employment inquiries and ensure applicants have all requirements to perform duties..
• Conduct pre-screens and in-persons interviews with potential candidates; provide hiring recommendations to Operations Manager and Administrative Director to make hiring decisions.
• Schedule qualified candidates for orientation subject to positive reference verification; provide new hire packet for candidates to complete and return at orientation; validate provided references.
• Assist in providing a comprehensive orientation for all newly hired caregivers to share the agency’s history and mission, set expectations, review procedures, promote brand consistency, and foster a positive employer-employee relationship.
• Collect new hire paperwork and copies of all applicable identification, licensure, certifications, and/or completed trainings; ensure documents are correctly filled out and signed by the caregiver and that all required documentation has not expired.
• Create personnel files; ensure caregiver information is accurately loaded into the agency’s CRM system.
• Assign training courses and provide caregiver login information; monitor for completion by required date (if applicable).
• Ensure required background checks and motor vehicle records are processed prior to placement with any client.
• Monitor upcoming document expirations and required continuing education/performance evaluations; ensure needed items are completed by and/or collected from caregivers by their required due date.
• Conduct caregiver “Stay Interviews”.
• Prepare and file reports for caregiver accidents and injuries.
• Audit and maintain caregiver personnel files in accordance with regulatory requirements and agency policy.
• Telephone answering in busy office environment, filing, scanning, mailing and ensuring proper docu-mentation is cataloged in company shared drive.

PHYSICAL AND ENVIRONMENTAL DEMANDS

This is a primarily sedentary position.

ORGANIZATIONAL RELATIONSHIP

Reports directly to the Operations Manager

CLASSIFICATION: Exempt

POSITION TYPE & EXPECTED HOURS OF WORK: Part Time ~20 hrs per week-weekdays, may expand as needed.must be able to stay after due to emergencies

DISCLAIMER

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or be assigned at any time with or without notice