Office assistant

SGS Consulting; Lake Michigan Beach (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

SGS Consulting is seeking a detail-oriented Mail Center Operator to support daily mail processing, routing, and delivery across locations. You will handle inbound/outbound mail, assist with requisitions, and collaborate with departments to ensure timely distribution of packages and materials.

The role requires at least one year of mail center or warehouse experience, proficiency in Microsoft Word and Excel, and a high school diploma. On-site work with standard daytime hours.

Qualifications

• One year of Mail Center Operations experience.
• One year of general work experience.
• One year of warehouse experience.
• Experience with Microsoft Office, including Word and Excel.

Responsibilities

• Review, sort, and route all incoming mail to locations, vendors or individuals.
• Ensure internal mail pickup and deliveries at scheduled times, including customer requests.
• Receive and unload express couriers; log into tracking system and stock or deliver material.
• Package and ship items using outbound tracking; answer mailroom inquiries.
• Assist departments by fulfilling requisitions and setup requests; transport materials.
• Process stock and print requests; coordinate emergency printing with outside vendors.
• Support remote employees by printing/mailing outbound correspondence; confirm mailings by email.
• Fulfill production printing requests; maintain print center equipment using Fiery software.
• Maintain inventories for printers; create reorder points for supplies.
• Maintain office equipment including postal meter; troubleshoot and coordinate service.
• Act as liaison for equipment by reviewing tickets and closing incidents in the incident system.

Skills

Mail Center Ops

General Experience

Warehouse Experience

MS Office

Education

High school Diploma

Job description

Job Responsibilities:

• Review, sort, and route all incoming postal, interdepartmental, and outgoing mail ensuring that proper procedures of handling, opening and distribution of mail to locations, vendors and/or individuals.
• Ensure that internal mail pick up and deliveries are conducted at scheduled times throughout the day, including customer requests and/or expedited packages.
• Receive and unload deliveries of express couriers, stock or non-stock shipments, log into tracking system and stock or deliver material as needed.
• Package and ship accountable packages (UPS, Fedex, USPS,etc) using the outbound tracking and shipping system. Answer customer inquiries as it relates to mailroom operations or support. Perform package tracking utilizing HAP's tracking system and provide information or direction regarding the status of deliveries.
• Assist internal departments by fulfilling requisitions, work orders, material and marketing related display setup requests. Stage, load and transport materials to ensure requests are delivered and available at various sites to support operations throughout the company (i.e. shipments, mail, office supplies, hand deliveries, etc.).
• Process stock supply and print requests for internal departments. Coordinate emergency printing and production requests for departments, with outside vendors, during printing equipment interruptions.
• Support employees working remotely by printing /mailing all outbound correspondence submitted to Print Services email. Email confirmations of mailing to requestors on all items submitted via email for processing. Provide coaching and training to employees on sending requests properly and proper address formatting.
• Fulfill all requests for production printing. Perform normal operator maintenance on Print Center production equipment. Use Fiery software to build print jobs.
• Maintain operating inventories for all printers. Create re-order points for Print Center supplies and order as needed, Assist Department Supervisor with volume tracking and reporting.
• Maintain office equipment, including postal meter for 1st Class and certified outgoing U.S. Mail, outbound tracking and shipping system, printers, and lift truck equipment. Investigate any problems, troubleshooting issues, and contact service technicians when necessary.
• Act as a liaison and resource as it relates to equipment and printing devices by reviewing and opening tickets, performing technical support, scheduling service, updating tickets and closing incidents in the current Incident Management System.

Skills:

• One (1) year of Mail Center Operations experience.
• One (1) year of general work experience.
• One (1) year of warehouse experience.
• Experience with Microsoft Office, including Word and Excel

Education/Experience:

• High school Diploma