Office Assistant

Mount Rogers Community Services Board; Independence (VA); On-site; USD 26,000 - 38,000; Full time

Job summary

Mount Rogers Community Services is seeking an Office Assistant to provide support services within the assigned facility. The role covers reception, fee collection, records management, and daily operations coordination to keep programs running smoothly.

You will handle calls, greet visitors and caregivers, manage mail, and assist with scheduling, reporting, and training updates while ensuring accuracy and compliance with internal procedures.

Qualifications

• High school education or equivalent is required.

Responsibilities

• Answer telephone, greeting visitors, distributing messages and directing staff.
• Collect and receipt fees, make daily bank deposits, and reconcile money drawer.
• Manage individuals' information in the electronic health record per regulations.
• Secure the facility at opening/closing and ensure doors/windows are locked.
• Assist with scheduling, appointments, reports, and office operations across the facility.
• Attend meetings and trainings and keep mandatory training up-to-date.

Skills

Typing skills

Data collection

Computer skills

Communication skills

Organization

Time management

Interpersonal skills

Teamwork

Education

High school diploma or equivalent

Tools

Office machines

Electronic health records

Job description

Office Assistant position provides support services within assigned facility. Assists in the day to day business operations.

ESSENTIAL FUNCTIONS:

(Maximum of Eight)

• Reception - Answer telephone, fax information, take and distribute messages for staff. Greet individuals and accompanying caregivers, vendors, guests and other staff directing them to the appropriate location. The opening, date stamping, and distribution of mail. Provide contact information for community resources.
• Reimbursement - Collect and receipt fees, and make daily bank deposits. Reconcile money drawer daily. Conduct financial interviews with clients in order to assess/collect fees for services. Obtain individuals' payer information for the purpose of verifying benefits and coverage. Complete documentation regarding collection attempts.
• Records Management - Manage individuals' information in the electronic health record in accordance with agency and regulatory requirements. Scan and attach information into the individuals' electronic health record. Process requests for record information, after approval from Center Director, and within 10 days of receipt.
• Facility Security - Secure the facility at opening and closing; Assure that all monies, doors, windows, are locked at the end of each day.
• Assist in day to day operations which may vary by facility but may include: managing clinical staff's schedules, as well as reschedules and appointments not kept; manage facility's vehicle and hot spot logs; make appointment reminder calls; submit charge account documentation to the administrative office; submit work orders as needed; purchase and order supplies as needed; complete daily schedule reviews; assist in generating reports as needed; complete Rapid Access administrative Assessments.
• Meetings/Trainings - Attend meetings held for a variety of purposes, including in-service trainings. Keeps mandatory training up-to-date.

OTHER DUTIES:

(If Applicable)

• Other general office duties as assigned by direct supervisor.
• Good typing, data collection and computer skills
• Good oral and written communication skills
• Knowledge of office procedures and office machines
• Good organizational and time management skills
• Ability to interact with people in a positive and supportive manner
• Ability to work independently and as a team member

EXPERIENCE/EDUCATION REQUIRED:

High school education or equivalent required

Mount Rogers Community Services is an Equal Employment Opportunity Employer.

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