Office Assistant

Premier Medical Group of the Hudson Valley; City of Poughkeepsie (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Premier Medical Group is seeking an Office Assistant to manage messages, schedule appointments, and support front-desk operations in the Gastroenterology division. You will enter new patient data, collect paperwork, and help prepare materials for visits, while coordinating with medical staff and secretaries.

The role requires strong communication, organizational and multitasking skills, with emphasis on accuracy and confidentiality in a busy outpatient setting.

Qualifications

• Minimum of a High School diploma; Associates Degree preferred.
• At least one year relevant experience and/or training.
• EMR experience preferred.

Responsibilities

• Retrieves and responds to voice messages and documents into EMR.
• Schedules and reschedules appointments including procedures and COVID testing.
• Directs patient calls to appropriate personnel.
• Triages messages pertaining to prescriptions and medical records.
• Enters demographic, insurance, pharmacy info into EMR when scheduling new patients.
• Scans medical records or requests as needed.
• Assists other staff including covering hours and pre-authorizations.
• Maintains confidentiality and supports administration.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Attention to detail

Confidentiality

Independence

Education

High School Diploma

Associate's Degree preferred

Tools

EMR

EMR software

Job description

Position: Office Assistant
Location: 243 North Road Poughkeepsie, NY, 12601
Division: Gastroenterology
Classification: Full Time Non-Exempt Hourly
Reports to: Administrative Supervisor
Hours: Mon-Thurs 10:00am-6:30pm Friday 8:30am-5:00pm

POSITION SUMMARY

The Office Assistant is responsible for retrieving medical secretary voice messages and returning calls, scheduling appointments, directing calls to appropriate staff, setting up new patients, this includes new consults which consist of entering all patient demographic information prior to the office visit and mailing out a packet of paperwork for the patient to fill out prior to the scheduled visit, and working closely with the medical secretaries and staff. This position will also scan medical records as needed.

Duties And Responsibilities

• Retrieves and responds to voice messages from medical secretary’s voice mails and documents into EMR.
• Schedules/re-schedules appointments including procedures, COVID testing, and follow up appointments.
• Directs patient calls to appropriate personnel.
• Triages other staff regarding messages that pertain to them i.e. Prescriptions, Medical Records.
• Screening phone calls as best as possible.
• Enters demographic, insurance information, pharmacy, and primary care into EMR when scheduling new patients, and updating existing patient demographics.
• Scans medical records or medical records requests as needed.
• Assists other Medical Receptionists and Medical Secretaries as needed including covering hours, booking procedures with corresponding paperwork, pre-authorizations, COVID scheduling, faxing/scanning proper paperwork.
• Other duties as assigned.

Education & Experience

• Minimum of a High School diploma; Associates Degree preferred.
• At least one year relevant experience and/or training.
• EMR experience preferred

QUALIFICATIONS & REQUIREMENTS

• Strong verbal and written communication skills.
• Strong organizational skills.
• Strong Multi-tasking skills.
• Excellent attention to detail.
• Ability to work independently on assigned tasks as well as accept direction on given assignments.
• Able to work collectively with administration and staff.
• Able to maintain highest level of confidentiality.

Premier Medical Group is an Equal Opportunity Employer