Office Assistant

Disabled American Veterans; Canby Park Estates (DE); On-site; USD 35,000 - 50,000; Full time

Job summary

Disabled American Veterans is seeking an administrative professional to provide front desk and reception support at our Delaware location. You will greet visitors, answer calls, and route veteran inquiries while maintaining clerical tasks and basic correspondence.

The role requires a high school diploma, up to 7 years of experience, and solid skills in Microsoft Office. Strong communication, multitasking, and confidentiality are essential in supporting our offices and officers.

Qualifications

• High school diploma or equivalent required.
• 0–7 years of administrative or clerical experience.
• Basic proficiency in Microsoft Office (Word, Outlook, Excel).
• Strong communication and customer service skills.
• Ability to manage multiple tasks with attention to detail.
• Ability to maintain confidentiality.
• General knowledge of legal and/or medical terminology preferred.

Responsibilities

• Provide front desk and reception support, including greeting visitors and answering calls.
• Respond to general veteran inquiries and route complex matters appropriately.
• Prepare basic correspondence, reports, and forms.
• Maintain and organize physical and electronic files.
• Open, sort, and distribute incoming mail.
• Schedule appointments and maintain calendars as directed.
• Process membership payments and routine transactions.
• Operate standard office equipment (copiers, scanners, fax machines).
• Support National Service Officers with administrative tasks as assigned.
• Perform other duties as directed by supervisor.

Skills

Strong communication

Customer service

Multitasking

Confidentiality

Administrative support

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Essential Functions:

• Provide front desk and reception support, including greeting visitors and answering calls
• Respond to general veteran inquiries and route complex matters appropriately
• Prepare basic correspondence, reports, and forms
• Maintain and organize physical and electronic files
• Open, sort, and distribute incoming mail
• Schedule appointments and maintain calendars as directed
• Process membership payments and routine transactions
• Operate standard office equipment (copiers, scanners, fax machines)
• Support National Service Officers with administrative tasks as assigned
• Perform other duties as directed by supervisor

Essential Skills and Experience:

• High school diploma or equivalent
• 0–7 years of administrative or clerical experience
• Basic proficiency in Microsoft Office (Word, Outlook, Excel)
• Strong communication and customer service skills
• Ability to manage multiple tasks with attention to detail
• Ability to maintain confidentiality
• General knowledge of legal and/or medical terminology preferred

Degree of Supervision:

• No Supervisory Responsibilities

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: Job requires sitting up to eight hours a day and standing up to two to four hours a day. Body movement primarily in hand and arm functions associated with normal office activities. Hand and eye coordination, and hand dexterity is required for handwriting and keyboarding over prolonged periods of time. Requires occasional lifting and/or carrying of no more than 25 pounds, and bending, squatting, pushing and pulling.
• Work Environment: The noise level in the work environment is usually minimal.