Office Administrator IN OFFICE

Alera Group, Inc.; New Richmond (WI); Hybrid; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Office Administrator to join their dynamic team. This role offers the chance to create a positive first impression for visitors, manage communications, and provide essential administrative support in a collaborative environment. With a focus on client interactions and maintaining office efficiency, you'll thrive in a fast-paced setting while upholding company values. If you are passionate about delivering exceptional service and enjoy working in a team-oriented atmosphere, this opportunity is perfect for you. Join a company that values your contributions and offers a hybrid work schedule!

Qualifications

• Experience in office management and scheduling.
• Strong verbal and written communication skills required.
• Ability to work independently and manage multiple inputs.

Responsibilities

• Create a positive first impression for all office visitors.
• Manage inbound communications with prompt responses.
• Provide administrative support to internal departments.

Skills

Office Management

Microsoft Office Suite

CRM Systems

Verbal Communication

Written Communication

Client Interaction

Confidentiality

Tools

Administrative Tools

Job description

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Overview

JA Counter, an Alera Group company, is looking for an Office Administrator. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team - joining us may be the perfect fit for you!

Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Responsibilities

• Create a positive and professional first impression for all office visitors and interactions.
• Manage inbound communications (phone, email, in-person) with prompt and accurate responses.
• Maintain office cleanliness, supplies, and troubleshoot office equipment as needed.
• Provide administrative support to internal departments, including managing client files and mailings.
• Handle office security protocols, conference room scheduling, and building maintenance coordination.
• Perform mail duties, bank deposits, and calendar management for appointments and events.
• Coordinate and manage sales educational events while serving as a backup for personal insurance and financial services inquiries.

Qualifications

• Experience in office management, phone system coordination, and scheduling.
• Proficiency in Microsoft Office Suite, CRM systems, and administrative tools.
• Ability to work independently while managing input from multiple stakeholders.
• Strong verbal and written communication skills with a professional demeanor.
• Team-oriented with the ability to thrive in a fast-paced, evolving environment.
• Skilled in client interactions, ensuring first-call resolution and positive experiences.
• Maintains confidentiality and upholds company values with confidence and integrity.

Benefits

This job requires presence in the office on a hybrid schedule as agreed with the manager.

We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Administrative
• Industries: Insurance

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