Office Administrator / Customer Care Representative

Iowaroof; Iowa; On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Bakeris Roofing is seeking an office administrator / customer care representative to manage leads, coordinate inspections, and keep projects moving. You will own our GoHighLevel system, enter every lead, assign to sales, and ensure timely follow-ups, including after hours.

This full-time role in Central Iowa requires strong phone presence, organization, and CRM comfort. Training provided; no roofing experience required. Health insurance, retirement plan, and PTO offered.

Qualifications

• Friendly and clear on the phone.
• Organized and careful with details.
• Comfortable with email, calendars, and a CRM you will use all day.
• Experience with GoHighLevel or another CRM is a big plus.
• Office, customer service, or scheduling experience is a plus.

Responsibilities

• Answer calls and messages from customers and return after-hours inquiries.
• Enter every new lead into GoHighLevel and route to the right salesperson.
• Book inspections and installs on the shared calendar for team visibility.
• Keep every job current with dollar values and status progression (quote to signed to finished).
• Follow up on estimates awaiting responses.
• Prepare and send customer agreements.

Skills

Friendly on phone

Organized

CRM proficiency

GoHighLevel experience

Office/customer service experience

Tools

GoHighLevel

Job description

We are hiring an office administrator / customer care representative to run our leads. Every call, form and message about a roof lands on your desk first. You find out what the customer needs, book the inspection, get it to the right salesperson, and keep the job moving until it is signed and finished.

You would own our customer system, GoHighLevel. That means every lead is entered, every job has a dollar value and the right status, and nothing sits without a follow-up. It is a busy desk, more so after a storm. You do not need to know roofing. We will teach you that part.

Pay: $23 to $28 an hour.

Schedule: Monday to Friday, 7:30 a.m. to 4:30 p.m.

What you would do:

• Answer calls and messages from customers and return the ones that came in after hours
• Enter every new lead into GoHighLevel, including how the customer found us, and hand it to the right salesperson
• Book inspections and installs on the shared calendar so the whole team sees them
• Keep every job current: dollar value filled in, status moved as it goes from quote to signed to finished
• Follow up on estimates that are waiting on an answer
• Prepare and send customer agreements
• Post accounts receivable and accounts payable
• Process incoming mail
• Keep our customer email list up to date
• Review the leads that come in from our ads and flag the ones that were not real
• Ask happy customers for a review when a job wraps up

What we need:

• Friendly and clear on the phone
• Organized and careful with details. You are the one who makes sure nothing gets dropped.
• Comfortable with software: email, calendars, and a customer system you will use all day
• Experience with GoHighLevel or another CRM is a big plus
• Office, customer service, or scheduling experience is a plus. No roofing experience required, we train.

What you get:

• Health insurance, retirement plan, and paid time off for full-time team members
• Year-round work with regular daytime hours
• A small team where the owner knows your name

Bakeris Roofing is family owned and has been roofing Central Iowa since 1990, with 700+ Google reviews across two Iowa locations. The shop is in Runnells and there is an office in Des Moines.