Office Administrator / Admissions Coordinator

Atlanticbehavioral; Town of Brookfield (WI); On-site; USD 39,500 - 47,000; Full time

Job summary

Atlanticbehavioral in Brookfield, Wisconsin, is looking for a dedicated Office Administrator / Admissions Coordinator to manage front desk operations and support the behavioral healthcare team. This full-time, on-site role requires effective multitasking and strong communication skills.

As the first point of contact, you will handle client interactions, maintain HIPAA standards, and assist with administrative tasks for our new programs. Experience in healthcare or behavioral health is preferred, and candidates with an associate degree are encouraged to apply.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Experience in a front desk or administrative support role in a healthcare setting.
• Knowledge of HIPAA confidentiality standards.

Responsibilities

• Greet clients and maintain a secure reception area.
• Handle client check-ins and daily attendance tracking.
• Conduct initial phone screenings and manage appointment scheduling.

Skills

Organizational skills

Communication skills

Multitasking

Knowledge of HIPAA

Education

High school diploma or equivalent

Associate degree in business or healthcare administration

Tools

Electronic medical record (EMR) systems

Job description

Office Administrator / Admissions Coordinator

Brookfield, United States | Posted on 06/30/2026

• Salary $39,500 to $47,000 annually, commensurate with experience.
• City Brookfield
• State/Province Wisconsin
• Country United States

Job Description

Office Administrator / Admissions Coordinator

Brookfield, WI | Full-Time | On-Site

About Wisconsin Behavioral Health

Wisconsin Behavioral Health is a mission-driven organization expanding access to quality behavioral healthcare. Grounded in evidence-based, recovery-oriented programming, the organization is launching a new Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) in Brookfield, Wisconsin.

The Opportunity

The Office Administrator serves as the first point of contact for clients, families, and referral sources, and provides the administrative backbone that allows the clinical team to focus on treatment. This on-site role covers front desk operations, attendance tracking, admissions support, scheduling, and day-to-day office coordination for the PHP/IOP program.

What You'll Do

• Greet clients and visitors, answer phones, and maintain a secure, welcoming reception area in accordance with HIPAA confidentiality standards.
• Check clients in and out, take daily attendance for all sessions, and immediately notify clinical staff of absences or late arrivals.
• Conduct initial phone screenings, collect demographic and insurance information, complete intake paperwork, and enter admissions data into the EMR.
• Schedule and coordinate appointments, including psychiatric evaluations, therapy sessions, and rescheduling, to keep provider calendars running efficiently.
• Arrange and confirm client transportation, troubleshooting delays as they arise.
• Support clients with paperwork, orientation, and general questions about the program.
• Open and close the office daily, keep shared spaces stocked and presentable, and flag supply needs to leadership.
• Assist with medical records requests, daily census and admission reports, and other administrative projects as assigned.

Requirements

Required

• High school diploma or equivalent. Associate degree in business, healthcare administration, or a related field is a plus.
• Prior experience in a front desk, admissions, or administrative support role, preferably in a healthcare or behavioral health setting.
• Working knowledge of HIPAA confidentiality standards and comfort handling sensitive client information.
• Strong organizational skills with the ability to multitask in a fast-paced treatment environment.
• Proficiency with electronic medical record (EMR) systems or willingness to learn quickly.
• Excellent verbal and written communication skills.
• Dependable, punctual, and detail-oriented.
• Full-time, on-site availability in Brookfield, Wisconsin.

Preferred

• Experience in an outpatient mental health or substance use treatment program.
• Familiarity with insurance verification and intake documentation processes.
• Bilingual candidates are encouraged to apply.

Salary: $39,500 to $47,000 annually, commensurate with experience.