Office Administrator

Einan's Funeral Homes; Kennewick (WA); Hybrid; USD 25,000 - 33,000; Part time

Job summary

CODA Alternative Funeral & Cremation and Compassionate Cremation Society seek an Office Administrator to support front office operations. You will greet families, answer calls, and maintain records while ensuring compassionate service.

The role emphasizes accuracy in vital records, coordination with counties, and timely scheduling for families and funeral directors. This part-time, in-office position may allow remote work with approval.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.
• Background check required.
• Health Department authorization.
• Ability to read, write and communicate effectively in English.
• Must possess a compatible smartphone.

Responsibilities

• Serve as primary contact for families, visitors, and vendors.
• Answer and route incoming calls with empathy and clarity.
• Provide location coverage during breaks or absences.
• Maintain a welcoming and organized front office environment.
• Process death certificates, affidavits, permits, and authorizations per WA state regulations.
• Track vital records and communicate with counties/state agencies.
• Release cremated remains, copies, and personal property with proper identification.
• Maintain accurate digital records and standard naming conventions.
• Assist with case intake in Passare and verify information.
• Assist with scheduling for families and funeral directors.
• Maintain obituaries on the company website and social media.

Skills

Customer service

Communication

Data entry

Team collaboration

Empathy

Education

High school diploma or equivalent

Tools

Microsoft Office

Passare

Job description

Title

Office Administrator

Department

CODA Alternative Funeral & Cremation

Compassionate Cremation Society

Reports To

Location Manager

FTE

Part time

Position Summary

The position provides administrative support for CODA Alternative Funeral & Cremation and Compassionate Cremation Society front office operations while delivering exceptional service to the families we serve.

Essential Duties

• Serve as one of the primary points of contact for families, visitors, and vendors; Greeting everyone with warmth, patience, and professionalism at all times, while also maintaining confidentiality.
• Answer and route incoming phone calls with professionalism, empathy, and clarity.
• Provide location coverage during breaks, time off, or when additional support is needed.
• Assist with location readiness, maintaining a clean, welcoming environment for families.
• Prepare materials for courier/errand runner pickups and deliveries as needed.
• Process death certificates, affidavits, corrections, burial permits, and authorizations in compliance with Washington State regulations.
• Carefully track vital records and maintain communication with counties/state agencies.
• Release cremated remains, certified copies, and documented personal property following identification and signature protocols.
• Ensure accurate recordkeeping and follow internal procedures to maintain industry and workplace compliance.
• Support daily office functions such as scanning, data entry, copying, filing, mail, and preparing documents.
• Maintain accurate digital records using standard naming conventions and established workflows.
• Assist with case intake in Passare, including entering and verifying case information and supporting documentation in accordance with established workflows.
• Assist with scheduling for families and funeral directors as needed.
• Maintain obituaries on the company website and applicable social media sites.
• Use Microsoft Office Suite for document creation, communication, documentation, and file management.
• Communicate effectively with internal staff through company used platforms.
• Flexibility and adaptability is a key component to each day.
• Collaborate with the Location Manager and other team members for task support, project assistance, and process improvements.

Physical Requirements

• Ability to sit for extended periods of time while working at a computer.
• May be required to lift up to 25 pounds for document or supply management.
• Ability to follow all departmental safety practices, protocols, and regulatory standards.

Certifications

• High school diploma or equivalent.
• Must possess and maintain a valid driver's license.
• Must meet organizational and insurance-carrier driving record standards.
• Must successfully pass a background check.
• Must be able to obtain and maintain applicable Health Department authorization.
• Must possess a compatible smartphone capable of supporting required applications and communication tools.
• Must be able to read, write, and communicate effectively in English to perform essential job functions.

Work Environment

The work environment for this position is in an office setting; remote work may be permitted as needed with approval. Extended view of computer screens.

Out-of-Town Transfers

Not applicable for this role.